Location.com logo
Brand Certified

McDonald's

3.2
(1474 reviews)

Business Details

2963 Saint Stephens Rd, Prichard, AL
36610, United States
(251) 452-4836
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2963 Saint Stephens Rd, Prichard, AL
36610, United States

Hours

Reviews

3.2
1,474 reviews
5 stars
485
4 stars
220
3 stars
281
2 stars
139
1 star
349

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with employees displaying rude attitudes, ignoring customers, and failing to take orders in a timely manner.

Food Quality

Many customers reported receiving cold, old, or improperly prepared food, with several instances of missing items in orders.

Cleanliness

The restaurant was frequently described as dirty, with unclean bathrooms and messy dining areas, contributing to a negative dining experience.

Long Wait Times

Customers consistently complained about long wait times for both drive-thru and in-store orders, often exceeding reasonable expectations for fast food.
  • CH
    Carlton Henderson
    Feb 25, 2026
    1.0
    Frappe and shake machines are always down
  • MC
    Michelle Castillo
    Feb 6, 2026
    1.0
    This is by far the worst McDonald’s I’ve ever been too. And by far the worst experience I’ve ever had. All of the employees are extremely unprofessional. The cashier didn’t know how to make ice coffee and I watched her make ours with no gloves mix it with a stir with NO GLOVES. And proceeds to get mad at me for not accepting plain black coffee with ice when that is not what I payed for. This location might as well close.
  • RE
    Ryan Evans
    Feb 5, 2026
    1.0
    Always telling people they are not taking drive thru orders
  • JW
    Jeron White
    Jan 21, 2026
    1.0
    I pulled up this morning to be greeted by, would you be using Mobile app? I responded with no mam after that no response at all I was siting there to 10 to 15 minutes, waiting on someone to take my order, after I said Hello someone finally took my order but the worker taking my order had a terrible terrible attitude, McDonald’s seriously needs to do something about their customer service because it’s workers there with nasty attitudes. Would not recommend
  • KB
    KeChaun Brinkley
    Dec 31, 2025
    1.0
    I had to go in because the line was so long and the wait was also anyways waited patiently just for them to screw up my order and they were also talking about inappropriate business while making food I went back in to tell them I ordered a cheese burger with no onions extra pickles THEY WENT BACK AND TOLD THEM THE SAME WRONG ORDER AND SAID EXTRA ONIONS NO PICKLE I had to correct them once again they couldn't even give me a cup with a top the burger was dry and flat had no flavor fry were cold and soggy THEY DIDNT EVEN GIVE ME SAUCE WITH THE CHICKEN NUGGETS never again

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: