Wendy's

Reviews

• EJ

  Elder Rick Jernigan

  Feb 20, 2026
  1.0
  Terrible
• RG

  robert gibson

  Feb 13, 2026
  1.0
  The person working the drive thru over charged me. I ordered the $6 bag deal. When the total was over $7 I asked how that was possible and she had no answer. So I paid and got my food but no receipt so I had to call her back to get one. Then it was obvious. She upgraded the combo size. Which I did not order.
• TV

  Tom Vollbrecht

  Feb 1, 2026
  5.0
  My wife had a salad and the fresh fruit must have froze it was soft and mushy
• JJ

  Jenny

  Jan 30, 2026
  5.0
  They were busy but service and food were great!
• BJ

  Briana Johnson

  Jan 1, 2026
  1.0
  GENERAL MANAGER HUNG UP IN MY FACE SEVERAL TIMES WHEN I CALLED IN ABOUT CINNABON MISSING FROM ORDER EARLIER IN THE DAY. SHE ASKED WHY DIDN’T WE CALL IN EARLIER AND I TOLD HER WE WERE JUST CAUGHT UP WITH FAMILY BEING IN TOWN AND NOT TAKING THE TIME TO COME BACK. She instantly got upset and hung up in my face. I call back thinking we simply got disconnected. She answered and asked if I had my receipt. I do. She told me I should have called in earlier and there is nothing she could do. I tell her about how much my order was and the amount of money we spent. Clearly this isn’t about abusing the customer service but simply receiving what my money was spent on. She hung up in my face again. She refuses to answer the phone after many attempts of trying to call. I will be calling corporate office in the morning because the District Manager in the Prattville location is a complete disservice to the public and the Wendy’s franchise. They need to have someone in the position to run this place. There has never been a time that I have been able to come to this location and actually receive everything at once. They have nothing on the Wetumpka location. Customer Satisfaction every time with a smile on their face. The accuracy is remarkable there. This location needs to be shut down and I will never spend another penny in this location. UNPROFESSIONAL, DISRESPECTFUL, and a COMPLETE 0 STAR FOR THEIR GENERAL MANAGER. WHAT HAPPENED TO YOUR PROTOCOLS? CUSTOMER SERVICE? This is completely unacceptable. DO NOT GO TO THIS LOCATION IF YOU PLAN TO RECEIVE WHAT YOU WORK HARD TO PAY FOR!

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