Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
937 reviews
5 stars
421
4 stars
236
3 stars
131
2 stars
39
1 star
110
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, with many noting issues with order accuracy and communication.
Food Freshness
While some customers praised the freshness and quality of their meals, others complained about receiving cold or stale food.
Wait Times
Long wait times in the drive-thru and for food orders were a common complaint, with some customers waiting over 30 minutes.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and with drink machines.
Management
Mixed feedback on management, with some praising supportive managers while others noted a lack of oversight and poor customer service training.
- JBJay BurroughNov 17, 20252.0The food was awful .I got baconator meal and it came with potatoe wedges and they were so thin they filled with air and was so hard and they tasted burnt but they were not.the breakfast sandwich didn't taste or look like a breakfast item. Plus it was so expensive.but the employee's was very nice.and it was clean inside
- RTReagan TannerNov 16, 20251.0i went through the line this morning and i had 3 things to order, i ordered one, they rushed me and asked if that was all and told me to pull around, then i ordered the other two and they got irritated that i asked them if they had a certain item. so i get to the window to pay and she says the total but i don’t hear the first time so i ask her to repeat it, she gets an attitude and yells it at me, then proceeds to shove my drinks into my hands. after about 5 minutes, she hands me my food straight into my face shoving the bags too. i don’t think i have ever experienced anything like that before. they’re usually nice and good service. i don’t know if they’re just having a bad day but it was just a really bad experience but if you’re willing to receive a little attitude for some good food then by all means this is a great place to go!
- SRScott RayNov 13, 20253.0Waited 10 minutes for someone to take my order. All kinds of yelling and cussing by the employees, with manager joining in with them. They were more concerned about 3 teenage boys that came in after me, than doing their job. I will not be back there. Could not even hear the girl waiting on me because of the hollering.
- CSCharles SNov 1, 20254.0Was very awesome experience to watch how they worked together like a well oiled machine as it should be and supposed to be!!
- JSJon SanOct 26, 20255.0I was just there from out of state. I don't leave many reviews. Crew was great. I ordered tenders and the cashier put the order through then remembered afterward. She went and got the manager, he made sure to tell her it's OK, it's just a minor mistake. Then sincerely apologized to me and made it right with a substitution. He was all over supporting his team. I didn't hear him say one negative thing. Just supporting his team. I run a business in Michigan and he would be exactly the type of manager I would want. Wendy's is lucky to have him. His entire team was great.
Frequently Asked Questions About Wendy's
Is #407 Prattville Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Prattville, AL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Prattville, AL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (334) 361-0421.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does #407 Prattville Wendy’s serve breakfast?
Yes, this Wendy’s location in Prattville, AL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's in Prattville, AL?
The drive-thru is open from 6:00 AM to 10:59 PM Monday through Thursday and Sunday, and until 11:59 PM on Friday and Saturday.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides via the website or mobile app.
What payment methods does Wendy's at 696 E Main Street accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is there a way to order Wendy's food online or via an app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
How can I provide feedback or contact the Wendy's location in Prattville?
You can contact customer care via Live Chat or phone at 888-624-8140, fill out the Customer Satisfaction Survey with your receipt info, or call the location directly at (334) 361-0421.
Are there any nearby places I can visit before or after dining at Wendy's?
Nearby places include the YMCA for exercise, Generations Antiques for shopping, and Ellianos Coffee Prattville for coffee and cafe fare.
Is there a pharmacy near Wendy's in Prattville?
Yes, CVS Pharmacy is located nearby for any medical or shopping needs you might have before or after your meal.
Where can I find other fast food options close to Wendy's?
You can visit places like Wing Town, Little Caesars Pizza, Panda Inn, and Waffle House, all within close proximity for additional dining choices.
Are there financial services available near Wendy's in Prattville?
Yes, MAX Credit Union and LibertyX Bitcoin ATM are nearby to assist with your financial needs.
What categories describe Wendy's at 696 E Main Street?
Wendy's is categorized as a fast food restaurant, breakfast restaurant, hamburger restaurant, and a casual dining restaurant.