Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Prattville, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1829 E. Main Street for the ultimate SONIC experience!
Location
Hours
Reviews
3.3
1,348 reviews
5 stars
441
4 stars
276
3 stars
216
2 stars
116
1 star
299
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported long wait times, often exceeding 30 minutes, for their orders.
Order Accuracy
There were frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Staff Attitude
While some employees received praise for their friendliness, many reviews highlighted rude or unhelpful staff interactions.
Food Quality
The quality of food varied, with some customers receiving cold or poorly prepared items, contributing to negative experiences.
App Functionality
Many customers experienced issues with the mobile app, including delays in service and problems with order processing.
- JCJason Crabtree4 days ago1.0Absolutely the worst sonic I have ever been to. Only 2 cars on the property. Pushed to order and lady was visiting with the people next to me. Said she couldn't here me and would be with me in a minute. We drove off and didn't give her a chance. Don't go to this sonic unless you know her and just want to visit.
- RHRene' Howell6 days ago3.0Decent food but I have been here twice and each time my "customize wasnt followed and got a drink with coconut added that I didnt order
- JTJulie TurnerDec 26, 20254.0The food was good. I had the popcorn chicken and it was yummy. The person that brought our food was very nice. The person taking the orders were very rude.
- BBBecca BurgessDec 22, 20251.0The service at this Sonic is absolutely horrid! We stopped in for a snack...an order of tater tots and an order of onion rings. We waited, and waited, and waited. 40 min we waited and still no food! We tried getting an update through the speaker but no one would even respond to us after we pushed the button. My husband had a Dr appt at the VA, and the extended wait time was causing him to run late. So we had to leave without our food! There is no excuse for making people wait 45 min for a 2 item order and not even give them an update on how long it would be for the order to arrive! I even had a nice tip out and ready to give our server. I'll never go to that location again! 😡
- AMAshley McClarranDec 13, 20251.0Waited for 30 minutes and pressed the red button 4 times, went to a different stall amd waited 10 minutes and pressed the red button twice. Never got to order.