Panera Bread

4.4
856 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

1825 Sugar Exchange, Prattville, AL
36066, United States
(334) 285-6003
https://www.panerabread.com/en-us/cafe/locations/al/prattville/1825-sugar-exchange
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Prattville is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
1825 Sugar Exchange, Prattville, AL
36066, United States

Hours

Reviews

4.4
856 reviews
5 stars
564
4 stars
169
3 stars
51
2 stars
34
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and order inaccuracies, particularly during busy hours.

Food Quality

While many enjoyed the food, there were complaints about specific items being poorly prepared, such as watered-down soups and bad lettuce.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the dining area and restrooms, which detracted from the overall experience.

Staff Attitude

Customer service experiences varied, with some praising friendly staff while others noted rudeness and lack of attentiveness.

Positive Experiences

Despite the issues, many customers expressed satisfaction with the food quality and some staff members, indicating a mix of experiences.
  • ST
    Sara T
    5 days ago
    2.0
    I've never had quick service through drive thru its always a extremely long wait.
  • KT
    Kevin Tolliver
    Jan 11, 2026
    4.0
    Very Tasty and a welcome change!
  • HS
    Histown Dance Studio
    Jan 10, 2026
    5.0
    We were on a road trip going home and GPS said it would be a few minutes after closing when we arrived. I called the store and asked if we placed an order would we still be able to pick it up even though we would be arriving after they closed. They are very gracious and said no problem at all. When I arrived I was met with smiles and friendly faces. Everyone in the store had a great attitude and on top of that the food was great!
  • SS
    Slim
    Dec 17, 2025
    2.0
    Food is good it's just that 15min waiting time for 2 bowl of soup and two drinks is crazy.Time ordered 10:50am Time got order 11:05am
  • CH
    Cale Holan
    Dec 11, 2025
    1.0
    Better hope you don’t order something on the app they’re out of. They’ll hand you a sealed bag and let you pay for it, and just not tell you about it and not give you all your food or a substitute
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Frequently Asked Questions About Panera Bread

Does Panera Bread Prattville accept reservations?

No, Panera Bread Prattville does not accept reservations.

What are the opening hours for Panera Bread Prattville?

Panera Bread Prattville is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 9:00 PM.