Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Prattville off of Cobbs Ford Road and Highway 82 less than 1 mile from Highway 65.
Many customers reported long wait times for food and poor service, with some experiencing rude or inattentive staff.
Food Quality
Feedback on food quality was mixed, with some praising specific dishes while others complained about cold or poorly cooked meals.
Positive Staff Interactions
Several reviews highlighted exceptional service from specific staff members, indicating that when service was good, it significantly enhanced the dining experience.
Management Response
Some customers noted positive interactions with management, particularly in resolving issues and improving their overall experience.
CC
christy chrestman
3 days ago
5.0
They are nice and the food is excellent Colby and Heidi are the best thank y’all so much
JJ
Jess
Jan 5, 2026
1.0
(Updated review)
I hate that I had to come edit this review. We were very happy at the time we picked our to go order up. Upon getting home (almost an hour away) and opening our boxes- everything was burnt. 😠$60+ wasted. The staff was nice and our food was ready to pick up when we got there, unfortunately everything - steaks, shrimp... everything was overcooked/burnt. I wanted to give a great review but that's a lot of money for burnt food.
(Original review)-They were out of lettuce so I couldn't get my salad but they were quick to offer something to replace it! Everything was fast and great!
KE
Katrina Easterling
Jan 2, 2026
5.0
We did curbside pick up order was correct faster than estimated time and the waitress was sweet and friendly
JV
Joseph Vaughn
Dec 26, 2025
1.0
Could’ve went to narnia and back by the time we got our food. 2hrs and 15mins to get said food. Then when the food came out it was cold, and my wife ordered a ribeye but got a sirloin. Server was trying but could’ve been better. Steak had no seasoning either, and ordered a baked potato but they said they had no potatoes then brought out mashed potatoes. Must’ve been instant potatoes with how shitty they were. Overall disgusting. Best thing was the beer.
AT
Ant Thom
Dec 13, 2025
1.0
Sat at this establishment for an hour and 30 minutes to be seated. To overhear the hostesses say the kitchen is bagged up. No communication, no huge crowd. Cooks just back there a hour behind. That wouldn’t be an issue if it was communicated an hour and a half before waiting to be seated. Very unprofessional, and annoying while hungry with children. Also even more annoying nothing is communicated and you just have to find out from over hearing.
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
What are the operating hours of Outback Steakhouse in Prattville?
Outback Steakhouse in Prattville is open Monday through Thursday from 11:00 AM to 9:30 PM, Friday and Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Does Outback Steakhouse in Prattville offer happy hour specials?
Yes, happy hour is available every day from 4:00 PM to 6:00 PM at Outback Steakhouse in Prattville.
What types of meals are served at Outback Steakhouse in Prattville?
Outback Steakhouse serves lunch, dinner, and has a happy hour menu.
Can I order delivery or pickup from Outback Steakhouse in Prattville?
Yes, they offer in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment options are accepted at Outback Steakhouse in Prattville?
They accept American Express, Android Pay, Apple Pay, Cash, Mastercard, and Visa.
Where is Outback Steakhouse located in Prattville and how can I contact them?
It is located at 1899 Sugar Exchange, Prattville, AL 36066. You can reach them by phone at +1 334-285-6281.
Where can I find gluten-free menu options at Outback Steakhouse?
Outback Steakhouse has a dedicated gluten-free menu available online at https://www.outback.com/nutrition/gluten-free.
Are there any nearby places to visit before or after dining at Outback Steakhouse in Prattville?
Yes, you can visit nearby places such as Panera Bread for bakery items, Huey Magoo's Chicken Tenders for chicken dishes, or enjoy shopping at The Exchange at Home Place shopping center.
Are there nearby car rental services near Outback Steakhouse in Prattville?
Yes, both Hertz Car Rental and Enterprise Rent-A-Car are nearby options if you need car rental services around Outback Steakhouse.
What fitness or gym options are close to Outback Steakhouse in Prattville?
Nearby fitness centers include Richardson Jiu Jitsu, Fitness South, and Prattville Fitness Kickboxing and MMA club, providing various workout and martial arts opportunities.