Outback Steakhouse

4.0
2054 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Prattville off of Cobbs Ford Road and Highway 82 less than 1 mile from Highway 65.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
1899 Sugar Exchange, Prattville, AL
36066, United States

Hours

Reviews

4.0
2,054 reviews
5 stars
1,109
4 stars
377
3 stars
207
2 stars
145
1 star
216

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times for food and poor service, with some experiencing rude or inattentive staff.

Food Quality

Feedback on food quality was mixed, with some praising specific dishes while others complained about cold or poorly cooked meals.

Positive Staff Interactions

Several reviews highlighted exceptional service from specific staff members, indicating that when service was good, it significantly enhanced the dining experience.

Management Response

Some customers noted positive interactions with management, particularly in resolving issues and improving their overall experience.
  • CC
    christy chrestman
    3 days ago
    5.0
    They are nice and the food is excellent Colby and Heidi are the best thank y’all so much
  • JJ
    Jess
    Jan 5, 2026
    1.0
    (Updated review) I hate that I had to come edit this review. We were very happy at the time we picked our to go order up. Upon getting home (almost an hour away) and opening our boxes- everything was burnt. 😭 $60+ wasted. The staff was nice and our food was ready to pick up when we got there, unfortunately everything - steaks, shrimp... everything was overcooked/burnt. I wanted to give a great review but that's a lot of money for burnt food. (Original review)-They were out of lettuce so I couldn't get my salad but they were quick to offer something to replace it! Everything was fast and great!
  • KE
    Katrina Easterling
    Jan 2, 2026
    5.0
    We did curbside pick up order was correct faster than estimated time and the waitress was sweet and friendly
  • JV
    Joseph Vaughn
    Dec 26, 2025
    1.0
    Could’ve went to narnia and back by the time we got our food. 2hrs and 15mins to get said food. Then when the food came out it was cold, and my wife ordered a ribeye but got a sirloin. Server was trying but could’ve been better. Steak had no seasoning either, and ordered a baked potato but they said they had no potatoes then brought out mashed potatoes. Must’ve been instant potatoes with how shitty they were. Overall disgusting. Best thing was the beer.
  • AT
    Ant Thom
    Dec 13, 2025
    1.0
    Sat at this establishment for an hour and 30 minutes to be seated. To overhear the hostesses say the kitchen is bagged up. No communication, no huge crowd. Cooks just back there a hour behind. That wouldn’t be an issue if it was communicated an hour and a half before waiting to be seated. Very unprofessional, and annoying while hungry with children. Also even more annoying nothing is communicated and you just have to find out from over hearing.

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.