Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
2579 Cobbs Ford Rd, Prattville, AL
36066-7709, United States
Hours
Reviews
3.6
631 reviews
5 stars
254
4 stars
137
3 stars
79
2 stars
45
1 star
116
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some items being excellent while others were poorly prepared or not up to standard.
Service Issues
Many reviews highlighted slow service, long wait times, and instances of incorrect orders, leading to customer frustration.
Cleanliness Concerns
Several customers noted cleanliness issues in the restaurant and restrooms, impacting their overall experience.
Friendly Staff
Despite service issues, many customers praised the friendliness and helpfulness of the staff during their visits.
Dairy Allergy Incident
A serious incident involving a dairy allergy was reported, raising concerns about staff training and food safety protocols.
- LALexie ANov 2, 20255.0Yummy 😋
- JKJamie KingSep 22, 20254.0It's a typical DQ. Good food and the service was 🔥🔥🔥. Very friendly associates.
- BMBruce MooreSep 18, 20254.0Blizzards are great. Had a hamburger combo once. The fries tasted like they used the same oil they had fried fish in earlier.
- DDDenisha DossJul 26, 20255.0Always clean, friendly & satisfied 🥰 food is always warm & fresh
- RWrobert wassonJul 6, 20255.0Hot fresh food and good customer service. A nice change compared to alot of the other fast food places with cold greasy food and very poor customer service. Thanks
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the regular opening hours of Dairy Queen Grill & Chill in Prattville, AL?
Dairy Queen Grill & Chill in Prattville is open daily from 10:30 AM to 10:30 PM.
Is Dairy Queen Grill & Chill closed on any holidays?
Yes, it is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
What food specialties can I find at Dairy Queen Grill & Chill?
You can enjoy Blizzard® Treats, Chicken Strip Basket, Grillburgers®, soft-serve ice cream cones, shakes & malts, and DQCakes.com offerings.
What services and amenities does Dairy Queen Grill & Chill offer for families and children?
They provide booster seats, high chairs, are family-friendly and good for kids, have seating (including outdoor), drive-thru, restrooms, wheelchair accessibility, and free WiFi.
Can I place an order online for pickup at this Dairy Queen location?
Yes, you can order online for pickup via their website at https://www.dairyqueen.com/en-us/order/pickup/n/44376/
Where is Dairy Queen Grill & Chill located in Prattville?
It is located at 2579 Cobbs Ford Rd, Prattville, AL 36066-7709, United States.
Are there nearby fast food options if I want alternatives close to Dairy Queen Grill & Chill?
Yes, nearby fast food options include McDonald's, Chipotle Mexican Grill, Waffle House, Cook Out, Firehouse Subs, Smashburger, and American Deli, all within the vicinity.
Are there any nearby hotels close to Dairy Queen Grill & Chill for travelers?
Yes, nearby hotels include Red Roof Inn Prattville and HomeTowne Studios Prattville, convenient for visitors looking for accommodations.
What gas stations are near Dairy Queen Grill & Chill if I need fuel or convenience items?
Nearby gas stations include Shell, Liberty, and Raceway, providing fuel and convenience store options.
Can I get other retail or specialty services near Dairy Queen Grill & Chill?
Yes, nearby you can find specialty services such as Sunglass Hut and Sunglass Outfitters for eyewear, Crystal Nails Spa for nail and waxing services, and Edible Arrangements for desserts.