Business Details
About
Mexican Restaurant
Chipotle Prattville AL is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
816 reviews
5 stars
369
4 stars
155
3 stars
77
2 stars
52
1 star
163
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted the restaurant's filthy conditions, including dirty tables, overflowing trash cans, and unsanitary food prep areas.
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor service and lack of acknowledgment from employees.
Food Quality
While some customers enjoyed the food, many complained about inconsistent quality, small portions, and items being out of stock.
Management Issues
Frequent mentions of poor management practices, including inadequate staff training and failure to maintain cleanliness and stock.
Overall Experience
A significant number of reviews expressed disappointment and frustration, with many stating they would not return to this location.
- VVVedi2 days ago1.0I didn’t know shredded cheese cost extra ?
- JHJeremy HarrodNov 10, 20252.0The store is consistently filthy. The employees are usually not friendly. I’m done giving this location my business.
- ADAndrew DettmerNov 7, 20254.0Typically great! Chips were a little light today. Music sounded like a skipping CD. We will definitely go back.
- DMDeirdre MooreNov 5, 20251.0Condition on Sunday, Oct. 19th pm: Although the food and service were okay, the appalling amount of trash everywhere was the worst I've ever seen in any fast-food restaurant. There were at least 4-5 employees working at the time, so why one of them couldn't attend to the dining area is inexplicable. There was food all over the floor and tables hadn't been wiped off in quite some time too. The bathrooms also were in need of attention. I hope the manager on duty will be made aware of this issue. We found it hard to believe he/she could not know about it.
- TTTishaOct 21, 20251.0Customer service is HORRIBLE!! Every time you go in things change!! I’m allergic to cheese they stated I had to get cheese or it’s not a considered a quesadilla like I’ve never heard of that. It’s always a new crew every time I go!! Please get this location together and work on your customer service and everyone being on the same page.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill in Prattville AL?
Chipotle Mexican Grill in Prattville AL is open daily from 10:45 AM to 10:00 PM.
Does the Chipotle in Prattville AL offer online ordering and delivery?
Yes, Chipotle Prattville offers both in-store pickup and delivery services. You can order online via their website or the Chipotle app.
What is the address of Chipotle Mexican Grill in Prattville AL?
The Chipotle is located at 2566 Cobbs Ford Rd, Elmore, Prattville, AL 36066, inside the Hampton Inn Suites Prattville.
What kind of food and ingredients does Chipotle Prattville focus on?
Chipotle serves customizable burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives following their "Food with Integrity" principles.
How can I contact Chipotle Mexican Grill in Prattville?
You can reach them by phone at +1 334-285-0040 or email at al.2216.Prattville@chipotle.com.
What types of payment and services does Chipotle Prattville accept and offer?
Chipotle Prattville accepts credit cards and gift cards. They offer online orders, catering, and delivery services including marketplace delivery.
What nearby restaurants can I visit around Chipotle Mexican Grill in Prattville?
Nearby restaurants include American Deli, Smashburger, Starbucks, Sushi Ro, Firehouse Subs, Jim 'N Nick's Bar-B-Q, and Nothing Bundt Cakes, offering a range of cuisines if you wish to explore the area.
Are there any nearby hotels close to Chipotle Mexican Grill in Prattville?
Yes, Hampton Inn and Suites Prattville, Hampton by Hilton, and Holiday Inn Hotel Prattville are nearby, convenient if you're staying in the area or want to combine dining with accommodation.
Can I find any beauty or wellness services near Chipotle in Prattville?
Yes, Crystal Nails Spa and European Wax Center are nearby for nail salon and waxing services if you want to relax before or after your meal.
Does Chipotle Prattville have an active presence on social media where I can follow updates or promotions?
Yes, you can follow Chipotle on Facebook at ChipotlePrattvilleAL, Twitter at @ChipotleTweets, Instagram at @chipotle, Pinterest at chipotlemg, and their YouTube channel at Chipotle.