Subway

3.6
194 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Phenix Subway® Restaurant at 2319 Lee Rd 427 brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
2319 Lee Rd 427, Phenix, AL
36867, United States

Hours

Reviews

3.6
194 reviews
5 stars
86
4 stars
40
3 stars
14
2 stars
9
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.

Food Quality

Customers reported issues with food freshness and availability, including outdated ingredients and being frequently out of stock on popular items.

Operational Issues

The location has been criticized for closing early, being unstaffed during business hours, and poor handling of online orders.

Mixed Experiences

While some customers praised specific employees for their friendliness and service, many others reported a lack of consistency in service quality.

Cleanliness

Several reviews mentioned cleanliness issues within the store, affecting overall customer satisfaction.
  • CC
    Ca11m3fatboy
    Oct 24, 2025
    1.0
    I come in and sat at a table for a few mins to place my order the app after I place the order I waited and steped to the counter to ask if something ca be placed om the side as I did not see a option for it in the app but I put it in the notes the two guys at the store just made me feel as if I was a burden to be there the first to coem around the corner form the back rolled his eyes and jsit looked past me and and walked past me mimd u I stood at the counter for like 7 mins and yes they knew I was there at the counter as the same eye roller was standing there they did not even try to walk from he back till another lady come in and then they come out from the back and fully blow me off and went start to the other lady I guess i did not meet there want in a customer that they wanted to actually help or serve smh
  • PU
    Pet unia
    Oct 4, 2025
    1.0
    The girl was so miserable I walked out! It was My first time here and will be the last. I told her I'll go somewhere else. So I went to Bradley Park in Columbus and was greeted nicely, unlike here. I only stopped in because I was close to it on my way back to columbus. After looking at other reviews this is a bad place to come to.
  • RW
    Ryan Westforth
    Sep 19, 2025
    1.0
    The employees started closing the store down over an hour before they closed. Went in at 9pm and couldn’t get a hot sub or fountain drink because they had already turned off the oven and disassembled the drink machine. I could understand it if it were closer to 10pm. Employees are too concerned with getting off work and not concerned enough with customer service.
  • MR
    Manuel Ramos
    Jul 17, 2025
    1.0
    The afternoon shift worker, a short woman with a somewhat darker complexion, was quite arrogant when she told me not to touch the glass counter. There is no sign indicating such a rule, and the way she said it was far from polite. I consider this very poor customer service, as no one should speak to customers in that manner. I believe there should be more tolerance and respect toward people who simply come in to get their food. I hope at the very least she is reminded to be nicer to customers‼️‼️‼️
  • CJ
    Christy Jowers
    Jul 1, 2025
    1.0
    The staff is extremely rude! Will never go back unless they get new management that cares about their customers. Just asked for sugar because the “sweet tea” was not sweet and they acted like we had asked them to solve all the world’s problems. This staff does not need to work in a service industry ever!

Frequently Asked Questions About Subway

What are the operating hours of the Subway restaurant at 2319 Lee Rd 427 in Phenix?

The restaurant is open every day from 9:00 AM to 10:00 PM.

Where is the Subway location at 2319 Lee Rd 427 situated?

It is located in Space #2 at 2319 Lee Rd 427, Russell, Phenix, AL 36867, United States.