Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Phenix Subway® Restaurant at 2319 Lee Rd 427 brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.
Food Quality
Customers reported issues with food freshness and availability, including outdated ingredients and being frequently out of stock on popular items.
Operational Issues
The location has been criticized for closing early, being unstaffed during business hours, and poor handling of online orders.
Mixed Experiences
While some customers praised specific employees for their friendliness and service, many others reported a lack of consistency in service quality.
Cleanliness
Several reviews mentioned cleanliness issues within the store, affecting overall customer satisfaction.
CC
Ca11m3fatboy
Oct 24, 2025
1.0
I come in and sat at a table for a few mins to place my order the app after I place the order I waited and steped to the counter to ask if something ca be placed om the side as I did not see a option for it in the app but I put it in the notes the two guys at the store just made me feel as if I was a burden to be there the first to coem around the corner form the back rolled his eyes and jsit looked past me and and walked past me mimd u I stood at the counter for like 7 mins and yes they knew I was there at the counter as the same eye roller was standing there they did not even try to walk from he back till another lady come in and then they come out from the back and fully blow me off and went start to the other lady I guess i did not meet there want in a customer that they wanted to actually help or serve smh
PU
Pet unia
Oct 4, 2025
1.0
The girl was so miserable I walked out! It was My first time here and will be the last. I told her I'll go somewhere else. So I went to Bradley Park in Columbus and was greeted nicely, unlike here. I only stopped in because I was close to it on my way back to columbus. After looking at other reviews this is a bad place to come to.
RW
Ryan Westforth
Sep 19, 2025
1.0
The employees started closing the store down over an hour before they closed. Went in at 9pm and couldn’t get a hot sub or fountain drink because they had already turned off the oven and disassembled the drink machine. I could understand it if it were closer to 10pm. Employees are too concerned with getting off work and not concerned enough with customer service.
MR
Manuel Ramos
Jul 17, 2025
1.0
The afternoon shift worker, a short woman with a somewhat darker complexion, was quite arrogant when she told me not to touch the glass counter. There is no sign indicating such a rule, and the way she said it was far from polite. I consider this very poor customer service, as no one should speak to customers in that manner. I believe there should be more tolerance and respect toward people who simply come in to get their food. I hope at the very least she is reminded to be nicer to customers‼️‼️‼️
CJ
Christy Jowers
Jul 1, 2025
1.0
The staff is extremely rude! Will never go back unless they get new management that cares about their customers. Just asked for sugar because the “sweet tea” was not sweet and they acted like we had asked them to solve all the world’s problems. This staff does not need to work in a service industry ever!
What are the operating hours of the Subway restaurant at 2319 Lee Rd 427 in Phenix?
The restaurant is open every day from 9:00 AM to 10:00 PM.
Where is the Subway location at 2319 Lee Rd 427 situated?
It is located in Space #2 at 2319 Lee Rd 427, Russell, Phenix, AL 36867, United States.
Does this Subway offer catering services?
Yes, catering services are available at this Subway location.
Can I dine in at the Subway restaurant on Lee Rd 427?
Yes, this Subway restaurant offers dine-in options.
What meal times does the Subway at 2319 Lee Rd 427 serve?
They serve breakfast, lunch, and dinner.
How can I place an order for pickup, delivery, or online at this Subway?
You can order conveniently via the Subway app, online through their menu URL, or visit the restaurant for dine-in or curbside pickup.
What type of food can I expect at the Subway on Lee Rd 427?
They offer fresh subs including Footlongs, 6” sandwiches, wraps, salads, fresh-cut veggies, protein choices, fresh-baked bread, and cookies.
What nearby dining options are available around Subway at 2319 Lee Rd 427?
Nearby places include Pizza Hut for pizza lovers, It's Tamale Time offering Mexican fare, and CJ's Steakhouse & Spirits for steak and spirits.
Are there shopping options near the Subway at 2319 Lee Rd 427?
Yes, you can visit Kings Formals bridal shop and Robin's Nest Boutique clothing store close by for fashion needs.
What services for health and errands are available near the Subway on Lee Rd 427?
Nearby are CVS Pharmacy and Walgreens for medical supplies and pharmacy needs, USPS for postal services, and Stopwatch Urgent Care for medical emergencies.