Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
1,313 reviews
5 stars
623
4 stars
301
3 stars
185
2 stars
63
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and accommodating staff, particularly in the drive-thru, highlighting excellent service experiences.
Order Accuracy
Several reviews noted issues with incorrect orders and missing items, indicating a need for improvement in order accuracy.
Food Quality
Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others reported cold food and unsatisfactory items.
Cleanliness
Multiple reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions, which detracted from the overall experience.
Management Issues
There were complaints about management and staff behavior, particularly during late shifts, suggesting a need for better oversight and training.
- JBJames B2 days ago1.0I'll go across the street to Culver's. The food isn't prepared properly. They don't accept app rewards or offers. They just refer you to the highway 80 location. I won't be be visiting this location again.
- SHStefanie HesterDec 5, 20255.0We went today and the food was hot and the sweet lady that brought us our food was so sweet. She was singing and just the sweetest! Highway 80 in Phenix city Wendy’s is the best!!
- TOTeresa O.Nov 21, 20255.0I have been through the drive thru twice this week. The food was good but my praise report is on the The lady running the drive thru she had the best personality. Customer service was an A+. I dont know her name but if you go thru the drive thru you will know when its her. Wendys give this lady a raise this is service done right and now a days this is very hard to find.
- SRShamire ReedNov 9, 20251.0They goty order wrong an I didn't get a receipt. I ask for 3 biggie double stack meals an got sum burger wit bacon and I don't even eat bacon...So disappointed and then I called an no answer...
- AMAamo MillerOct 25, 20255.0Very friendly. Great customer service.
Frequently Asked Questions About Wendy's
Is 407 - Ladonia Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's in Phenix City, AL?
The drive-thru is open daily from 7:00 AM to 1:00 AM.
Does this Wendy's location offer breakfast?
Yes, breakfast is served including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
How can I place an order online or through an app at Wendy's?
You can order online at https://order.wendys.com or through the Wendy's mobile app available in the App Store.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Is dine-in available at this Wendy's location?
Yes, this Wendy's serves dine-in, drive-thru, takeout, and delivery where available.
How can I contact this Wendy's with questions or feedback?
You can call (706) 231-4196, use live chat or leave a message via the Contact page on wendys.com, or fill out a Customer Satisfaction Survey.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available online on the menu website, the mobile app, and in-restaurant via a nutrition poster.
What nearby places can I visit before or after dining at Wendy's?
Nearby you can visit JourneyLocks Hair Studio for beauty services, or grab a meal at Waffle House and Zaxby's, both great local dining options.
Are there convenient stores near Wendy's for additional shopping needs?
Yes, nearby stores like Dollar General and Fred's Inc offer retail shopping options close to Wendy's.
What other fast food restaurants are near this Wendy's location?
Nearby fast food options include Jack's, Popeyes Louisiana Kitchen, and Zaxby's, offering variety if you want to explore different tastes.