Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Phenix City Subway® Restaurant at 2C West Ridge Dr brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted consistently poor customer service, with employees being rude, inattentive, and unprofessional.
Food Quality
Customers reported issues with food quality, including stale bread, missing ingredients, and poorly made sandwiches.
Order Fulfillment
Many customers experienced problems with online orders, including items being unavailable, orders not being ready, and long wait times.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in shared bathroom facilities and food handling practices.
Staffing Issues
Frequent complaints about being understaffed and employees prioritizing online orders over walk-in customers.
TM
Tiffany Mcclain
Feb 4, 2026
1.0
When I first arrived there the front door was locked. So I had to enter into Little Caesars door. No one was at the front counter (employee) so I waited for at least 5-6 minutes before I saw an employee. Once the employee arrived to the counter, she seemed aggravated and she didn't even greet me. I asked her if she was ok? And she said what can I get for you? I think she was a manager. I spent 30 + dollars on sandwiches and cookies. I didn't even get a thank you. Very poor service.
ST
Sandra Taylor
Oct 16, 2025
1.0
This is a SUBWAY known for their SUB SANDWICHES right? They were out of Mayo, select breads, lettuce, medium cups. Whats a sandwich without bread and mayo but a salad. Not even mayo packages. Such a disappointment.
MW
Mikel Whitehead
Oct 13, 2025
1.0
Went in 9am lady says before I can help you I need too take my break. Sit down and wait for her too come back, she comes back 25mins later and says can I take your order, I wanted to order a steak egg and cheese sandwich, I was informed they dont do that anymore ?. 1st Subway I've ever seen that doesn't sell that sub, next why did I have to wait 25mins just to get told that.
TL
tanya littlebear
Oct 12, 2025
1.0
there was no spinach or avocado on the tuna sub
SH
Stephanie Harris
Oct 3, 2025
1.0
I normally do not do this but I’m so tired of the poor service i get just because I work in close proximity. I am a paying customer and unless the manager or young lady is there I always get such rude customer service the girl Chasity has it soooo bad I mean she has on earbuds at the counter I address her multiple times she can’t hear okay fine so I ask for a sandwich she tells the guy from the back to make it he comes and literally throws together a sandwich and I wish I had take a photo before I tossed it out but it was thrown together so terrible it made my regular sandwich taste off I asked for it toasted and the sandwich was still ice cold cheese not melted no care just rush when I was the only one in line. He hands the sandwich over and she charges me skips the part for me to enter my number is just inattentive I pay she doesn’t even hand me the recipe no bag nothing just turns away and goes back to whatever. I will go back to placing my order online only when the manager and younger lady are there because this woman is ridiculously rude and as a paying customer i deserve the same service I see other paying customers receive
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