Subway

3.3
341 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Phenix City Subway® Restaurant at 2C West Ridge Dr brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
2C West Ridge Dr, Phenix City, AL
36870, United States

Hours

Reviews

3.3
341 reviews
5 stars
134
4 stars
60
3 stars
30
2 stars
18
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and inattentive staff, with some customers reporting hostile interactions and poor service.

Ingredient Availability

Many customers expressed frustration over the store frequently being out of key ingredients, including bread and toppings.

Order Fulfillment

Customers reported issues with online orders not being ready or incorrect, leading to long waits and dissatisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty floors and bathrooms, contributing to a negative dining experience.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving poorly made sandwiches or stale ingredients.
  • ST
    Sandra Taylor
    Oct 16, 2025
    1.0
    This is a SUBWAY known for their SUB SANDWICHES right? They were out of Mayo, select breads, lettuce, medium cups. Whats a sandwich without bread and mayo but a salad. Not even mayo packages. Such a disappointment.
  • MW
    Mikel Whitehead
    Oct 13, 2025
    1.0
    Went in 9am lady says before I can help you I need too take my break. Sit down and wait for her too come back, she comes back 25mins later and says can I take your order, I wanted to order a steak egg and cheese sandwich, I was informed they dont do that anymore ?. 1st Subway I've ever seen that doesn't sell that sub, next why did I have to wait 25mins just to get told that.
  • TL
    tanya littlebear
    Oct 12, 2025
    1.0
    there was no spinach or avocado on the tuna sub
  • SH
    Stephanie Harris
    Oct 3, 2025
    1.0
    I normally do not do this but I’m so tired of the poor service i get just because I work in close proximity. I am a paying customer and unless the manager or young lady is there I always get such rude customer service the girl Chasity has it soooo bad I mean she has on earbuds at the counter I address her multiple times she can’t hear okay fine so I ask for a sandwich she tells the guy from the back to make it he comes and literally throws together a sandwich and I wish I had take a photo before I tossed it out but it was thrown together so terrible it made my regular sandwich taste off I asked for it toasted and the sandwich was still ice cold cheese not melted no care just rush when I was the only one in line. He hands the sandwich over and she charges me skips the part for me to enter my number is just inattentive I pay she doesn’t even hand me the recipe no bag nothing just turns away and goes back to whatever. I will go back to placing my order online only when the manager and younger lady are there because this woman is ridiculously rude and as a paying customer i deserve the same service I see other paying customers receive
  • PS
    Paul Smith
    Jul 18, 2025
    1.0
    Went there to get an order this afternoon once again they were feeling on call orders and didn’t have time for any walking customers. They never can seem to wait on people that walk in.

Frequently Asked Questions About Subway

What are the operating hours for the Subway at 2C West Ridge Dr, Phenix City?

The Subway is open Monday, Tuesday, Thursday, Friday, Saturday, and Sunday from 9:00 AM to 10:00 PM, and on Wednesday from 9:00 AM to 4:00 PM.

Does the Subway on West Ridge Dr offer delivery services?

Yes, this Subway location offers delivery services for your convenience.