Sonic Drive-In

3.4
1482 reviews
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Business Details

3507 Summerville Rd, Phenix City, AL
36867, United States
(334) 214-5008
http://www.sonicdrivein.com/locations/us/al/phenix-city/3507-summerville-rd/store-3426
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About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Phenix City, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3507 Summerville Rd for the ultimate SONIC experience!

Location

Sonic Drive-In
3507 Summerville Rd, Phenix City, AL
36867, United States

Hours

Reviews

3.4
1,482 reviews
5 stars
567
4 stars
265
3 stars
189
2 stars
113
1 star
348

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, with long wait times and unresponsive staff at the drive-thru and order kiosks.

Food Quality

Several reviews mentioned poor food quality, including cold or undercooked items, missing ingredients, and food that made customers sick.

Staff Attitude

Customers frequently noted rude or unprofessional behavior from staff, including lack of communication and dismissive attitudes.

Inconsistent Experience

While some customers praised the food and service, many others had negative experiences, indicating a lack of consistency in service quality.
  • BD
    braydo dvsvs
    Dec 12, 2025
    1.0
    Absolutely disgusting , staff had no gloves on, using foul language very rude rushing me straight out of the drivethru pop I’ve never felt so insulted the one lady had her thumb in my milkshake didn’t remake it just wiped it off on her shirt I threw my milkshakes straight in the trash didn’t even want a refund….
  • MM
    Megan
    Dec 2, 2025
    1.0
    Ordered food for delivery and over half of it was missing and what I did receive was wrong. Store didn’t answer the phone after multiple calls to get my order fixed. Don’t waste your money.
  • AC
    Adora Clark
    Nov 2, 2025
    1.0
    they mess up your order literally every single time. i never usually complain but what is the deal…
  • GW
    Garret Weaver
    Oct 23, 2025
    1.0
    Terrible service. Waited in an empty drive thru for 20 minutes. When my order was finally taken the person taking my order gave me nothing but attitude.
  • AG
    Angel Gardner
    Oct 23, 2025
    1.0
    It says they are open til 3am. Pulled up and no answer at drive through or drive in and couldn't order online either. Maybe change time online if you are gonna close early. Complete BS.
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