Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Phenix City, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 107 Compromise Court for the ultimate SONIC experience!
Location
Hours
Reviews
2.3
203 reviews
5 stars
48
4 stars
7
3 stars
14
2 stars
14
1 star
120
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for orders, often exceeding 30 minutes, leading to frustration.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Customer Service
While some staff were praised for their friendliness, numerous complaints were made about rude or unhelpful employees.
Food Quality
Several customers experienced cold or poorly prepared food, with complaints about items being undercooked or not fresh.
Management Issues
Repeated mentions of poor management and staffing shortages contributing to the overall negative experience.
- BBBrittanyNov 2, 20251.0Went to this store around 9pm and they told me they were close and not taking anymore orders. However, the hours for this location states they close at 11pm.
- RGRodney GattonOct 30, 20251.0Placed mobile order at 8:02 PM. We arrived at the store at 8:05 and waited until 8:27 to get 2 shakes. Once we got our shakes they were starting to melt and the whip cream had already melted into the drink.
- RJRosalyn JonesOct 30, 20255.0Very pleasant and customer service outstanding
- ICIndia CarterOct 4, 20252.0I'm giving two star. I order cheeseburger and small French fries. I try French fries it taste too much oil when I eat French fries. I feel my Hamburger was cold so I came home put my food in microwave and it taste ok.
- RVRyan VinyardOct 3, 20251.0I wish i could leave zero stars on this place it is terrible. The customer service is absolutely horrible. If you are on any kind of time schedule definitely do not stop here. I ordered one burger and had to leave i sat there for so long and the person at the window was very disrespectful. Do not go here until you see and under new management sign!