Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,172 reviews
5 stars
347
4 stars
238
3 stars
199
2 stars
102
1 star
286
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times in both the drive-thru and inside the restaurant, often exceeding 20-30 minutes.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poor attention to detail from staff.
Customer Service
Feedback indicated a lack of professionalism and courtesy from employees, with many customers experiencing rude or dismissive behavior.
Food Quality
Several customers complained about the quality of food, including overcooked items, cold fries, and unsanitary conditions.
Cleanliness
Multiple reviews mentioned poor cleanliness standards in the restaurant, including dirty areas and concerns about food safety.
- MMmichaelDec 15, 20251.0What ever happened to a fast food restaurant, actually serving ur food in a timely manner? Fast food is slow, much slower than 10 yrs ago
- CTCohen ThomasDec 11, 20251.0Terrible service, they will ignore you until you make it very known you are there the past 5 times I’ve been there my order has been wrong and they try to tell you that you ordered what they gave you.
- BMBrianne McKinleyDec 11, 20255.0I love going to this McDonald’s! The play area is always clean and my kids have a blast, our food is always cooked to perfection, and all the employees are always so kind and helpful towards us :)
- MSMargie SmithNov 30, 20251.0At drive thru for 20 minutes waiting to order
- ABAngie BrownNov 9, 20252.0Wait time one food is far to long to be “fast” food. There is absolutely no customer service from cash register to management. Everyone could use a serious crash course in the way things should be run in a fast food establishment. Employees are rude and act like they really don’t wanna be there.
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 3709 Highway 431 N, Phenix City?
McDonald's is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.
What are the drive-through hours for this McDonald's location?
The drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday, and Sunday, while on Friday and Saturday it stays open until midnight.
Is delivery available from this McDonald's, and if so, during what hours?
Yes, delivery is available daily from 5:00 AM to 11:30 PM, except on Sundays when delivery starts at 6:00 AM.
What types of pickup and delivery services does this McDonald's offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I order from McDonald's using a mobile app?
Yes, you can order through the McDonald's App available on both Apple App Store and Google Play Store.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's location has a drive-thru service available.
What nearby fast food options are available close to McDonald's?
Nearby fast food options include Chick-fil-A, Pizza Hut, Zaxby's, and Culver's, offering variety if you want other dining choices in the area.
Are there any nearby services where I can refuel or clean my car near McDonald's?
Yes, Circle K and Shell gas stations are nearby, and Caliber Car Wash is available for cleaning your vehicle.
What are some nearby amenities to visit before or after eating at McDonald's?
You can visit Verizon for mobile needs, Kim Nails & Spa for beauty treatments, or the Rehabilitation Hospital of Phenix City if you require medical services nearby.