Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,169 reviews
5 stars
346
4 stars
237
3 stars
200
2 stars
102
1 star
284
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with long wait times in both the drive-thru and lobby.
Food Quality
Many reviews highlighted issues with food quality, including cold, burnt, or improperly prepared items.
Customer Service
Numerous complaints were made about rude or inattentive staff, contributing to a negative dining experience.
Cleanliness
Several customers noted unsanitary conditions, including dirty dining areas and concerns about food safety.
Order Accuracy
There were multiple instances of incorrect orders being served, leading to customer frustration.
- OBoThats BimxNov 11, 20251.0Short manager with a short temper.She talks under her breath about customers and employees. I wonder what she said about me.
- ABAngie BrownNov 9, 20252.0Wait time one food is far to long to be “fast” food. There is absolutely no customer service from cash register to management. Everyone could use a serious crash course in the way things should be run in a fast food establishment. Employees are rude and act like they really don’t wanna be there.
- JCJessica ConleyOct 18, 20251.0I’m literally sitting in the drive thru. Two lanes. Not moving at all. I’ve been here for 25 minutes. If I hadn’t already paid for my order through the app, I’d have left by now. This is ridiculous.
- MGM GOct 12, 20251.0-Edited because im still just waiting on 4 snack wraps.- It shouldn't take 10 minutes to make some snack wraps.
- SAShelley AllisonSep 5, 20254.0This place is slowwwww in service. No one was out front when I came in to get my mobile order.
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 3709 Highway 431 N, Phenix City?
McDonald's is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.
What are the drive-through hours for this McDonald's location?
The drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday, and Sunday, while on Friday and Saturday it stays open until midnight.
Is delivery available from this McDonald's, and if so, during what hours?
Yes, delivery is available daily from 5:00 AM to 11:30 PM, except on Sundays when delivery starts at 6:00 AM.
What types of pickup and delivery services does this McDonald's offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I order from McDonald's using a mobile app?
Yes, you can order through the McDonald's App available on both Apple App Store and Google Play Store.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's location has a drive-thru service available.
What nearby fast food options are available close to McDonald's?
Nearby fast food options include Chick-fil-A, Pizza Hut, Zaxby's, and Culver's, offering variety if you want other dining choices in the area.
Are there any nearby services where I can refuel or clean my car near McDonald's?
Yes, Circle K and Shell gas stations are nearby, and Caliber Car Wash is available for cleaning your vehicle.
What are some nearby amenities to visit before or after eating at McDonald's?
You can visit Verizon for mobile needs, Kim Nails & Spa for beauty treatments, or the Rehabilitation Hospital of Phenix City if you require medical services nearby.