McDonald's

3.2
1331 reviews
Get DirectionsCallWebsite

Business Details

1801 Stadium Dr, Phenix City, AL
36867, United States
(334) 297-1112
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1801 Stadium Dr, Phenix City, AL
36867, United States

Hours

Reviews

3.2
1,331 reviews
5 stars
388
4 stars
268
3 stars
241
2 stars
145
1 star
289

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some stating it took over 20 minutes to receive their orders.

Food Quality

There were mixed reviews on food quality; while some customers enjoyed fresh and hot meals, many complained about cold, undercooked, or incorrect orders.

Staff Attitude

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and lack of professionalism.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables and restrooms, and a lack of basic supplies like soap and sanitizer.

Order Accuracy

Numerous customers expressed frustration over incorrect orders and missing items, indicating a consistent problem with order accuracy.
  • TF
    Tracy F
    Nov 14, 2025
    2.0
    Same old McDonald's. Took 25 minutes for a chicken sandwich, got the wrong food, it was cold.
  • MG
    Melanie Garza
    Oct 26, 2025
    1.0
    This place is horrible . Slow! Rude. Didn’t give me my hashbrowns.
  • VG
    vivian graham
    Oct 16, 2025
    2.0
    I went thru the drive thru and a guy pulled up behind me but I heard them take his order before they took mine. After I paid, I noticed that I ordered a chicken biscuit and they charged me for a chicken mcgriddle. The attendant looked at my receipt and kept it but gave me the correct items - but didn't give me my change. I tried to tell them but they were too busy. When I sat down to eat I had none of the toppings my oatmeal should come with and no utensils! I am very disappointed in this place. I was literally shortchanged!
  • VG
    Venus Gwin
    Oct 14, 2025
    3.0
    Dining area needs some good mopping and wiping of tables. No handsoap in the bathroom/sanitizer machines are ALL empty. Makes me wonder if the workers are washing their hands after using the bathroom? When walking in to order you'll notice their main focus is the drive thru orders/door dash/Uber eats. You'll have to place your order on the kiosk vs ordering from a worker. Food wait is awhile for dine in. But it is fresh.
  • CT
    CYNTHIA THEDFORD
    Oct 9, 2025
    3.0
    Food cooked and served hot right off the grill. Ordered breakfast combo while waiting inside. Floors were very slick and slippery, from entrance, throughout the restrooms. Be cautious of falling. I wear shoes with extra grip underneath and the floor was still slippery. I had to tip toe. Nonetheless, good food and quick service.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the standard operating hours of McDonald's at 1801 Stadium Dr, Phenix City?

McDonald's is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM and closes at 11:00 PM.

When is the McDonald's drive-thru service available?

The drive-thru is open daily from 5:00 AM until midnight, with Sunday hours from 6:00 AM to midnight.