McDonald's

3.3
2120 reviews
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Business Details

1134 280 By-Pass, Phenix City, AL
36867, United States
(334) 298-2439
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1134 280 By-Pass, Phenix City, AL
36867, United States

Hours

Reviews

3.3
2,120 reviews
5 stars
696
4 stars
403
3 stars
352
2 stars
172
1 star
497

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted slow service, with long wait times and unhelpful staff being common complaints.

Food Quality

Customers frequently reported issues with food quality, including cold, burnt, or improperly prepared items.

Cleanliness

Many reviews mentioned that the restaurant was dirty, with unsanitary conditions in dining areas and restrooms.

Staff Attitude

Several customers noted unprofessional and rude behavior from staff, contributing to a negative dining experience.

Kiosk Issues

Customers expressed frustration with the kiosk ordering system, citing lack of assistance and long wait times.
  • BG
    Bev Gardner
    2 days ago
    2.0
    Waiting for our food and not one person even said hello, a smile or offered to let us get our drinks while waiting for our meal. People were standing at the counter with workers standing around talking and no one offered to assist them. Including the manager. We got our.food and it was cold as if it sat in the warmer for hours. This establishment keeps going down hill. They lost my business
  • ST
    Samuel Telly
    Nov 7, 2025
    1.0
    Last night around 1020p EST, the signage was out per usual, they had employees sitting in the lobby, nobody at the registers and about 6 -7 cars sitting for about 10-15mins and NOBODY came to take our order! Why have posted times and they don't abide by them! Also, the night managers and cashiers are rude as hell, especially if you ask for fresh food! I'm not spending my money on cold food nor an attitude, fix that!
  • SM
    Shabrea Miles
    Nov 6, 2025
    1.0
    Fish sandwich was extremely hard
  • LA
    Lindsey Anderson
    Oct 19, 2025
    1.0
    Worst McDonalds I ever been too. Was trying to go through drive through and sat for 15 mins before a vehicle ever got an order taken then stuck waiting again. Finally just went inside and the wait was still ridiculous. Don’t waste your time go to a different McDonalds.
  • LJ
    Lakiesha Johnson
    Oct 14, 2025
    2.0
    Service was slow and bad. It wasn't even pack. Food was nasty and burger was burnt. My son and I both got sick.
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Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 1134 280 By-Pass, Phenix City?

The McDonald's at 1134 280 By-Pass is open from 5:00 AM to 11:00 PM Monday through Saturday, and 6:00 AM to 11:00 PM on Sunday.

When is the drive-thru open at this McDonald's location?

The drive-thru is available from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.