McDonald's

3.3
2125 reviews
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Business Details

1134 280 By-Pass, Phenix City, AL
36867, United States
(334) 298-2439
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1134 280 By-Pass, Phenix City, AL
36867, United States

Hours

Reviews

3.3
2,125 reviews
5 stars
698
4 stars
404
3 stars
351
2 stars
172
1 star
500

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported slow service, unprofessional staff, and rude behavior from employees, leading to a frustrating experience.

Food Quality

Many reviews highlighted issues with food quality, including cold, burnt, or improperly prepared items, as well as missing components from orders.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and restrooms, contributing to a negative dining experience.

Management Issues

Customers expressed dissatisfaction with management's responsiveness and overall effectiveness, indicating a need for better training and oversight.
  • KD
    Kimberly Dutton
    Dec 18, 2025
    2.0
    Beware and count your change! Folks are folding up money and short changing. I don’t know if it was intentional, I did ask considering my money was folded up and the big smile that was on her face when I addressed I was short changed, but it isn’t like someone would have admitted it even if it was intentional 🙄. One thing I do know is I have NEVER been given my change back folded up at any other place. Count your money!
  • BS
    Brittany Stroud
    Dec 6, 2025
    5.0
    Janelle and her employee in the drive thru went above and beyond to meet my request this evening. 3rd MCDs we went to and they made sure to make us happy customers. After 15 years in the food industry I can be a tough critic but they absolutely pleased me! Thank you so much.
  • HJ
    Hailey Jane
    Dec 5, 2025
    1.0
    I did a mobile order for counter pick up! Waited over 45 minutes just for 22 chicken nuggets! They worried about getting the drive through taken care of over everyone else! And then when questioned they want to lie about it!
  • OB
    oThats Bimx
    Nov 30, 2025
    1.0
    never get doordash . half way filled drink with no straw , nuggets with no sauce .
  • BG
    Bev Gardner
    Nov 22, 2025
    2.0
    Waiting for our food and not one person even said hello, a smile or offered to let us get our drinks while waiting for our meal. People were standing at the counter with workers standing around talking and no one offered to assist them. Including the manager. We got our.food and it was cold as if it sat in the warmer for hours. This establishment keeps going down hill. They lost my business
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Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 1134 280 By-Pass, Phenix City?

The McDonald's at 1134 280 By-Pass is open from 5:00 AM to 11:00 PM Monday through Saturday, and 6:00 AM to 11:00 PM on Sunday.

When is the drive-thru open at this McDonald's location?

The drive-thru is available from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.