Dunkin'

3.7
719 reviews
Get DirectionsCallWebsite

Business Details

1413 Highway 280 BYP, Phenix City, AL
36867, United States
(334) 384-9645
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Phenix City, AL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1413 Highway 280 BYP, Phenix City, AL
36867, United States

Hours

Reviews

3.7
719 reviews
5 stars
365
4 stars
112
3 stars
60
2 stars
50
1 star
132

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of pleasant and rude service, with some praising friendly staff while others experienced unprofessional behavior and order inaccuracies.

Product Availability

Many reviews highlighted frequent issues with product availability, particularly donuts, with customers often finding popular items out of stock.

Food Freshness

Numerous customers complained about the freshness of food items, particularly donuts and breakfast offerings, often describing them as stale or cold.

Cleanliness

Several reviews mentioned cleanliness issues within the store, with some describing it as filthy and unsanitary.

Order Accuracy

A significant number of customers expressed frustration over incorrect orders, indicating a consistent problem with order fulfillment.
  • SP
    S Perry
    Jan 4, 2026
    4.0
    Dislike the drive through. It's located near a drive through carwash.
  • CM
    Chris M
    Dec 29, 2025
    5.0
    Very good service.
  • WR
    Whitney Reeves
    Dec 20, 2025
    1.0
    Not even sure what happened. I ordered a specific set of donuts, and got an entirely different order. Almost nothing of what we asked save for a few. No one at any point told me they may have been out of something, or said anything about finding replacement options. They just handed me a box and walked off. I'll remember to go to the gas station next time instead.
  • SB
    Savannah Blake
    Dec 7, 2025
    1.0
    We ordered a Boston kreme and a dozen donuts, 6 chocolate frosted and 6 glazed. The Boston kreme had no kreme and they have us 5 chocolate frosted and put the “Boston kreme” as the 6th chocolate donut… but we payed for 6 chocolate, 6 glazed, and a Boston kreme. While I get that it’s a very small reason to complain about but we didn’t get a donut that we paid for and the Boston kreme is a donut with cream and it didn’t have that…
  • KA
    K “Mimiko” A
    Nov 29, 2025
    1.0
    Average Dunkin' store but good lord. Sweet.. good lord... we will never go again. I would do 0 stars if I could. Hubby wasn't given a receipt or we would report to corporate. We stopped by here on our way home. Other area Dunkin's are totally fine. This one... I do not know what on earth is going on. My husband walked in to order. As we hop back on the highway ramp we start eating. Our eggs sandwiches are extremely cold in the center. The barely seem warmed. Our kids got 6 doughnuts. They were solid. Like 3-4 days old solid. Not even second day solid. Just horrible. We will stick to the downtown dunkin'.
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Phenix City, AL?

Dunkin' in Phenix City, AL is open from 5:00 AM to 9:00 PM Monday through Saturday, and from 6:00 AM to 9:00 PM on Sundays.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers delivery and curbside pickup services.