Chipotle Mexican Grill

3.2
89 reviews
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About

Mexican Restaurant
Chipotle Phenix City is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3535 US Highway 280/431, Phenix City, AL
36867, United States

Hours

Reviews

3.2
89 reviews
5 stars
34
4 stars
11
3 stars
10
2 stars
6
1 star
28
  • SS
    SonJohnZ
    2 days ago
    5.0
    Late at night after my shift my bowl was prepared by the sweetest lady. She was a bit older and heavyset and she was extremely talkative. instantly lifted my mood and made the food taste 10x better! bless her a million time over!
  • MP
    Michael Pixley
    Nov 11, 2025
    5.0
    I love this company for its food. But there Veterans Day special is ineffective.
  • MC
    Mrs C
    Oct 18, 2025
    3.0
    This place is hit or miss. First off, the serving counter never seems to be wiped clean. Actually, it has been pretty bad most times. They don't seem to clean up the counter when things are wasted. Also they do not do a good of keeping the toppings separated. There always seems to be something dropped in the sour cream. As far as sanitation goes, I witnessed one employee using his hands and a serving spoon to put food on to a bowl. Let's move on to service. For the most part , the employees are pretty nice. However , when I entered the store this evening , there weren't any other customers there. I waited about 5 minutes and no one acknowledged that I was there. Very disappointing. Finally , I should mention there is no health food score posted in the customers line of sight. I'm not. Sure if this is an oversight but I did look around for this prior to leaving. And, Yes I did decide to leave because I was tired of waiting.
  • JI
    johnesha inman
    Oct 13, 2025
    5.0
    I stopped by driving through town and was pleasantly surprised by the quality of food and the service.
  • JM
    James Meason
    Sep 25, 2025
    1.0
    I wish I could give this particular chipotle 0 stars. I'm convinced this particular Chipotle location is running a covert operation to starve its customers. Calling this a "meal" is a stretch; it was a tasting menu of disappointment. I received what could only be described as a half-portion, an insultingly small scoop of everything, as if the spoon itself was on a strict diet. I’ve seen more generous servings in a dollhouse. The food itself? It tastes like a cry for help. The rice was dry, the meat was lukewarm and sparse, and the entire bowl lacked the vibrant, fresh flavor I know other Chipotles can deliver. This isn't just a bad batch; this is a systemic failure of seasoning and quality control. It tastes less like a burrito bowl and more like something scraped from the bottom of a lukewarm conscience. But the final, most baffling ingredient in this miserable recipe is the staff. Every single employee looked like they had just received the worst news of their lives. I'm not asking for song and dance, but a basic level of human engagement would be nice. The atmosphere is so profoundly bleak, it feels less like a restaurant and more like a mandatory group therapy session where no one is allowed to speak. They move with the energy of a sloth trudging through quicksand, silently judging you for wanting a full scoop of rice. If you're looking for a proper meal, satisfying flavor, or even a glimmer of human warmth, I urge you: drive to the next county. This location is a disgrace to the Chipotle name and a genuine threat to a decent lunch. Save your money and your appetite. You’ve been warned.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Phenix City specialize in?

Chipotle Mexican Grill in Phenix City serves Mexican cuisine, featuring customizable burritos, bowls, quesadillas, tacos, and salads.

What are the opening hours of Chipotle Mexican Grill in Phenix City?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.