Arby's

Reviews

• CM

  Charles Mathis

  Apr 2, 2026
  1.0
  Been to that location four times in a week and each time they have missed my order up not one time did they say oh well let us treat you to a free meal or anything the people in there evidently cannot read the tickets or they would see how to fix your order they need to go back to school and learn how to read or go home and stay home you're dealing with customer service and people who want their food the way they order it not the way you want them to have it
• EC

  Emery Chattin

  Feb 23, 2026
  4.0
  did not great me like chick Fila
• HP

  H P

  Jan 13, 2026
  5.0
  Nice convenience stop on my way through town. The food is always good and the place seems to be clean.
• NC

  Nekeita Copeland

  Jan 4, 2026
  2.0
  Young lady in drive- thur was very pleasant, I ordered the meat and 3, fries were old you can taste the grease and too crunchy they were not fresh, chicken sandwhich could have bee fresh, bread tasted gummy, mozzarella sticks were great, peach cobbler roll could have been dipped in brown sugars it was okay. This is the Arby's in Phenix City, AL. Normally my food is hot and fresh. I definitely will order this again as it gets you full.
• MM

  Mak May

  Dec 7, 2025
  1.0
  My Partner and I ordered through the app 2 milkshakes last night, 12/6, around 8pm. Our order was confirmed. She went to pick them up through the drive-thru. Upon arriving she saw a sign saying their milkshake machine was down. As she was in the drive-thru and on the phone with me I heard their interaction. She said she was here to pick-up a mobile order and the worker said "Was it the two mikshakes?" After confirming that was our order were were informed the machine was infact down. After exiting the drive-thru she called the store to ensure we were getting a refund. To which she was told they can't do anything about it and they have nothing to do with the app. Why did your store confirm our order and then mark it as complete? Our order was not ever completed and should never have been confirmed if you were unable to complete it. Apparently the same shift-lead from last night was there this morning, 12/7 , when she went to inquire about a refund. And again said there was nothing they could do, didnt offer any solutions. Admitted he was the one she'd spoken to on the phone that night and denied ever even seeing our order. Which is a blatant lie. How could you have know we ordered 2 milkshakes if you "never got the order"?? Make it make sense. Make it right. That was the last little bit of money she had and it was basically stolen from us. Untrustworthy and unhelpful place and employees.