Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.4
667 reviews
5 stars
420
4 stars
158
3 stars
52
2 stars
14
1 star
23
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, particularly the ice cream and burgers, though some expressed disappointment with specific items like salads and overcooked cheese curds.
Service Experience
While many praised the friendly and efficient staff, there were notable complaints about rude behavior from some employees and inconsistent service.
Cleanliness
The restaurant was frequently described as clean and well-kept, contributing positively to the overall dining experience.
Pricing Concerns
Some customers felt that certain charges, like for extra toppings or sauces, were excessive, leading to frustration about being 'nickel and dimed'.
Operational Hours
Several reviews mentioned dissatisfaction with the early closing time and the drive-thru only service, which limited dining options.
- SGSummer GraceJan 6, 20265.0I am a loyal DQ fan, my friends are too. Whenever we hangout in Pell City, we usually get Dairy Queen. We’ve become quite fond of our local staff. Although, last night in the drive thru we had a rough experience.. the girl in over the headset had a hard time taking our order. Which we understand happens, it’s been a problem a lot lately at multiple fast food chains. So then a boy took our order but he also, for some reason thought we were ordering four meals, despite the fact nobody ever said four LOL, it happens, we eventually get our order and make it to the window. He’s a little quiet, maybe “short” with us. Still has to correct the staff multiple times that we just want ONE 3 piece. We eventually get our box, which is heavy… so I open it.. and see. Ketchup. My food is covered in two hand fulls of ketchup. Which in itself is hilarious. But as I’ve stated before, I LOVE my Dairy Queen, so I went inside to speak with whoever looked like shift lead. I am bad at names so I did not get her name, I’m not worried about it because she was so sweet and precious. She handled the situation beautifully. She kindly got my food remade, took a picture of my stupid amount of ketchup, and kindly walked me out while apologizing for this whole silly scandal. I just wanted to compliment how they handled a bad situation. Instead of complaining I wanted to compliment how much I love this location and how the people in charge make things right. Teenage staff can have attitudes, I am a teenager, I get it. But the adults in this location did their job kindly, and turned my experience into a good one. I will happily continue to support this location!
- JJJoshDec 28, 20252.0Food is generally good here. They wanted to charge a 7 year old 65 cents for sprinkles on his kids ice cream cup that came with kids meal. I understand the company has to make money but declining to put sprinkles on a kids ice cream cup over 65 cents is immoral imo.
- CWChristy WaltersOct 30, 20251.0Pell City DQ DON'T KNOW HOW TO DO THEIR JOB
- JMJerry MaysOct 25, 20255.0Friendly staff and clean store.
- NMNoah MerrittOct 19, 20251.0Close too early 8:10pm for no reason. I seen customer there like 10 people.
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 2034 Martin St S, Pell City, AL 35128-2326, US.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday to Wednesday and Sunday from 10:00 AM to 9:00 PM, and Thursday to Saturday from 10:00 AM to 10:00 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, shakes & malts, and DQCakes.com ice cream cakes.
Does Dairy Queen Grill & Chill have drive-thru and seating options?
Yes, Dairy Queen Grill & Chill offers drive-thru service and has both indoor and outdoor seating available.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly with booster seats, high chairs, wheelchair accessibility, and restrooms available.
Can I order food online or get mobile deals at Dairy Queen Grill & Chill?
Yes, you can order online through their website and download their app for exclusive mobile deals and rewards.
What are some nearby dining options near Dairy Queen Grill & Chill?
Nearby restaurants include Bojangles', Papa Murphy's, and Kami Thai Sushi & Fusion, offering a variety of fast food, pizza, and Asian cuisine.
Are there any nearby healthcare facilities close to Dairy Queen Grill & Chill?
Yes, Encore Rehabilitation, ATI Physical Therapy, Dr. James W. Bedsole Eye Care, Designer Smiles By Benton, True Dermatology, and Pell City Internal and Family Medicine are nearby.
Where can I find nearby financial services around Dairy Queen Grill & Chill?
Nearby financial services include AmFirst Credit Union, World Finance, Myra Carlisle and Company, Coosa Valley Mortgage, Fort McClellan Credit Union, and Western Union.
What nearby businesses could I visit before or after dining at Dairy Queen Grill & Chill?
You can visit nearby shops and services like ABC Store (liquor store), Nail Boutique Spa, Bamawear clothing store, Great Clips and Artistic Hair by Dora beauty salons, and several insurance agencies.