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Brand Certified

Bojangles

3.8
(558 reviews)

Business Details

2028 Martin Street, Pell City, AL
35128, United States
(205) 338-4172

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style RestaurantBojangles' Restaurants
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
2028 Martin Street, Pell City, AL
35128, United States

Hours

Reviews

3.8
558 reviews
5 stars
254
4 stars
144
3 stars
54
2 stars
25
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rudeness and unprofessional behavior from staff.

Food Quality

Mixed feedback on food quality; while some enjoyed the taste, others reported issues with food being cold, overcooked, or stale.

Wait Times

Many customers expressed frustration with long wait times, particularly in the drive-thru, with some waiting over 20 minutes for their orders.

Cleanliness

Concerns were raised about cleanliness, including reports of unsanitary conditions in the restaurant and bathrooms.

Staff Friendliness

While some customers praised friendly staff, others noted a lack of friendliness and engagement from employees.
  • AM
    Amber Mitchell
    Feb 19, 2026
    5.0
    Staff very pleasant and helpful. This place is very clean and organized. Will be back
  • LG
    Laura Greene
    Jan 11, 2026
    1.0
    With no one in the drive-through no one in the restaurant !! I ordered the grilled chicken rice bowl and they told me to pull up and I sat there for 15 minutes waiting! Absolutely unacceptable!! I will never come back here!
  • DD
    Diane
    Jan 5, 2026
    5.0
    The chicken tenders are real good. I like the large selection of dips. The jalapeño ranch is great. And their biscuits are perfect.
  • SS
    Secret Shopper
    Dec 28, 2025
    5.0
    Customer service was excellent. The food was great. Very clean and friendly.
  • ND
    Nicole Davis
    Dec 20, 2025
    1.0
    I was told to pull forward in the drive-through so I did and sat there for 15 minutes and my food never came out so I finally went inside and everybody was standing around talking goofing off being on their phone super unprofessional and nobody even apologized for making me wait that long Horrible customer service

Frequently Asked Questions About Bojangles

What are the regular dine-in hours for Bojangles in Pell City, AL?

Bojangles in Pell City is open for dine-in service from 5:00 AM to 10:00 PM every day except Sunday, when it opens at 6:00 AM and closes at 10:00 PM.

Does Bojangles offer drive-through service and what are its hours?

Yes, Bojangles offers drive-through service. Hours are 5:00 AM to 10:00 PM Monday through Thursday, 5:00 AM to 11:00 PM on Friday and Saturday, and 6:00 AM to 10:00 PM on Sunday.

Brand Certified Facts from Bojangles

This information is certified by Bojangles and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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