Arby's

3.9
870 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
160 Vaughn Lane, Pell City, AL
35125, United States

Hours

Reviews

3.9
870 reviews
5 stars
411
4 stars
215
3 stars
105
2 stars
49
1 star
90

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being cold, poorly prepared, or lacking in ingredients.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and sticky floors.

Service Issues

Several customers experienced poor service, including incorrect orders, rude staff, and long wait times.

Positive Staff Interactions

Despite the issues, many reviews praised friendly and helpful staff members, particularly Leah and Tyler.

Pricing Concerns

Customers expressed dissatisfaction with high prices relative to the quality and quantity of food received.
  • KU
    Kimberly Urso
    Dec 23, 2025
    1.0
    Went through the Drive-thru at this Arby’s and was told to park and wait . I got 3 sandwiches and some fries . I had to wait 25 minutes on 3 sandwiches and fries !!!! Do not go here!
  • CC
    Candace
    Dec 18, 2025
    1.0
    I went for lunch today through the drive thru & they forgot to hand me my drink so i waited at the window. I was ignored for a few minutes then the manager snached the window open and said very rudely "what do you need"? I told her she forgot my drink and she rolled her eyes then gave me my drink. Very nasty attitudes by all the workers today. Very disappointed in the way I was treated. I won't be back for a while.
  • KB
    Kera Barr
    Dec 17, 2025
    1.0
    I waited too long to eat because I have been sitting with my dying grandmother in the hospital. I ordered a half pound, not my normal sandwich, but I don't know when I will get to eat again. They accidentally brought me a regular, and politely apologized. After sitting in the dining area, the staff starts "nutrition shaming" regular patrons who order half pounders in so much detail that I can't believe what I am hearing. I felt extremely uncomfortable and left without ringing the "bell". A behavior also out of the norm, bc I always prefer that staff members feel valued.
  • DG
    Donna Gibson
    Nov 12, 2025
    2.0
    Tried the "steak" bites. This Isn't steak! They're not cooked evenly. Some are overcooked and some are squishy almost undercooked. Seasoning is horrible. The BBQ sauce help mask it. Don't recommend at all. Severely Over Priced as well!!! You're not a steak house yet you have their prices. Ridiculous!
  • TD
    Tom Douyard
    Oct 30, 2025
    1.0
    I got 4 roast beef sandwiches for lunch Monday, by 6 o'clock that evening i was throwing up. Been eating here for years and never had an experience like that.