Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.3
789 reviews
5 stars
295
4 stars
137
3 stars
74
2 stars
60
1 star
223
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, rude staff, and long wait times for food.
Food Quality
While some customers enjoyed the food, others experienced issues with food quality, including overcooked items and poor preparation.
Staff Performance
Feedback highlighted a mix of friendly and helpful staff, but also noted instances of rudeness and incompetence.
Cleanliness
The restaurant was generally reported as clean, although some reviews mentioned unpleasant odors and unsanitary conditions.
Customer Experience
Several customers had positive experiences with specific staff members, but many expressed frustration with overall service and management.
- SSSamJan 1, 20261.0Slow slow oh and slow no spoons for my blizzards too
- JSJohn SteedDec 16, 20255.0The blizzards are out of this world, and the burgers are okay. The staff was incompetent, however.
- BABarry AlanDec 8, 20255.0Good food and service.
- CWChris WordDec 3, 20251.0Pull up and order food. They said they have no meat cooked so it'll be a 10 min wait. At 6:30 at night they should have food ready. I can't see this place getting any better
- ADAllan DunaganNov 9, 20251.0The staffing was rude and took took over 45 minutes preparing my online order. So I asked to cancel it. And never got my refund and it's been 2 weeks.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Pelham, AL?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill in Pelham, AL open on holidays?
Dairy Queen Grill & Chill is closed on Thanksgiving Day (November 27) and Christmas Day (December 25).
What types of food and treats does Dairy Queen Grill & Chill serve?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes, malts, and ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, the location offers drive-thru service as well as outdoor seating.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant is family-friendly, welcomes children, has booster seats, high chairs, wheelchair accessibility, and restrooms.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place pickup orders online via their order URL: https://www.dairyqueen.com/en-us/order/pickup/n/41736/
Does Dairy Queen Grill & Chill provide free Wi-Fi for customers?
Yes, free Wi-Fi is available at this location for customers.
What nearby places can I visit along with Dairy Queen Grill & Chill?
Nearby you can visit Marathons and Shell gas stations for fuel, Taqueria Las Garzas Pelham for Mexican food, and the nearby Peoples Bank of Alabama if you need banking services.
How can nearby businesses like Verizon or Cellular Sales complement my visit to Dairy Queen Grill & Chill?
You can visit Verizon or Cellular Sales nearby for mobile phone accessories or service before or after enjoying your meal at Dairy Queen.
What recreational or shopping options are close to Dairy Queen Grill & Chill in Pelham?
Nearby options include Alabama Swim School for swimming lessons, Dollar Tree for shopping, and Oak Mountain Brewing Company for craft beers.