Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.3
786 reviews
5 stars
294
4 stars
137
3 stars
74
2 stars
60
1 star
221
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, unprofessional staff, and rude interactions, particularly in the drive-thru.
Food Quality
While some customers enjoyed the food, others noted issues with food preparation and quality, including overcooked items and incorrect orders.
Cleanliness
The restaurant was generally described as clean, but there were complaints about unsanitary conditions in some areas.
Staff Performance
There were mixed reviews about staff friendliness, with some praising individual employees while others criticized the overall attitude and efficiency of the team.
Customer Experience
Several customers expressed frustration with long wait times and poor service, leading to a negative overall experience.
- ADAllan DunaganNov 9, 20251.0The staffing was rude and took took over 45 minutes preparing my online order. So I asked to cancel it. And never got my refund and it's been 2 weeks.
- CCChristopher CrimesNov 4, 20254.0This location is slower than I would like but I have not had any issues with Quality. The team is also very nice and always smile when I visit.
- CMClay MOct 22, 20254.0Clean, fast, normal DQ food. Sweet treats great. Quick service at 9:00pm.
- SDsheccaro davisOct 10, 20255.0I had the best customer service experience from a sweet woman named Olivia! I was having a not so great day before our encounter. She was kind and funny and she didn’t even know she made my day! So to Olivia, THANK YOU QUEEN! I hope you have a wonderful day!!
- KMKarli MartinOct 2, 20251.0Waited 10minutes at the front counter with no service. I arrived with only one order on their screen, no cars in the drive thru, and at least 3 workers there. After 10minutes, I asked if only drive thru was open since they took 2 orders while I waited at the counter, that I heard her take and saw the order come up on the screen of orders to be made) and was dismissed with “no those orders were there, we’ll get to you in a few minutes.” I only get so long to grab a quick lunch for work and regret wasting the time waiting to be met with no service
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Pelham, AL?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill in Pelham, AL open on holidays?
Dairy Queen Grill & Chill is closed on Thanksgiving Day (November 27) and Christmas Day (December 25).
What types of food and treats does Dairy Queen Grill & Chill serve?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes, malts, and ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, the location offers drive-thru service as well as outdoor seating.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant is family-friendly, welcomes children, has booster seats, high chairs, wheelchair accessibility, and restrooms.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place pickup orders online via their order URL: https://www.dairyqueen.com/en-us/order/pickup/n/41736/
Does Dairy Queen Grill & Chill provide free Wi-Fi for customers?
Yes, free Wi-Fi is available at this location for customers.
What nearby places can I visit along with Dairy Queen Grill & Chill?
Nearby you can visit Marathons and Shell gas stations for fuel, Taqueria Las Garzas Pelham for Mexican food, and the nearby Peoples Bank of Alabama if you need banking services.
How can nearby businesses like Verizon or Cellular Sales complement my visit to Dairy Queen Grill & Chill?
You can visit Verizon or Cellular Sales nearby for mobile phone accessories or service before or after enjoying your meal at Dairy Queen.
What recreational or shopping options are close to Dairy Queen Grill & Chill in Pelham?
Nearby options include Alabama Swim School for swimming lessons, Dollar Tree for shopping, and Oak Mountain Brewing Company for craft beers.