Taco Bell

Reviews

• KS

  Kristina Snowden

  Nov 17, 2024
  1.0
  I had a terrible experience here only a week after they opened and was given a credit in the app to make up for it. Against my better judgement, I gave it a second shot. Another bad experience. I placed a mobile order to pick up in store but told I needed to get at the back of the line to get my already prepared order defeating the whole point of ordering ahead for pick up. I saw more order sitting off to the side on the counter so I went to get it myself. I had ordered a green sauce burrito and paid for an extra green sauce. When I picked up my order, I was informed they had no green sauce and was given a plain burrito and no sauce. My only option was to get in the back of the dinner time line to get a refund thus again defeating the purpose of picking up the order. In addition, my chalupa supreme and soft taco supreme were missing both tomatoes and sour cream, basically what makes them supreme and costs more. I didn't notice this until I got home which was very disappointing. The staff is unhelpful and dismissive which is particularly galling given the only reason I even needed to interact with them was their constant mistakes. I filled out a survey about my mobile app order and again received a sizable in-app credit but this time I'll use it at a different location. In summary, never again for this location.
• MM

  Michelle

  Nov 2, 2024
  1.0
  The girl in the drive through window staring at her cell phone was my first disappointment then my cheesy rollup was anything but cheesy. I would give no stars but not possible. Too bad something so excitedly anticipated is such a disappointment. My "cheesy"roll up below... Note: The store was not busy at the time of my visit. Do better, people.
• JB

  Jesus Baskins

  Oct 15, 2024
  5.0
  I LOVE TACO BELL
• AB

  Allen (Buzz_Kill)

  Oct 12, 2024
  1.0
  Updated review, one week later. Had to take stars away from the food this time. I ordered 4 double decker taco supremes. I git home, and none of them were supreme. So I got ripped off this time. I was so happy to have a local Taco Bell. Now I'm just continually disappointed. I ordered 5 minutes ahead of arrival. I was then asked to pull around out of the drive thru, even though there wete no cars behind me, and wait in the front parking lot. I then waited another 6 minutes. How does that even make sense? No other cars came through. Nobody in the lobby. Why would I have to wait so long? It was just 4 taco supreme, and nachos bell grande. So nothing fancy.
• AR

  Alden Rocha

  Oct 9, 2024
  5.0
  Warning: Long detailed review. :) So, I'm assuming this listing is for the new Taco Bell location, considering it was updated a few days ago. The problem is Google Maps currently has two Ozark Taco Bell locations listed - the spot where the old one used to be many years ago, which is now an American Deli, and this one, which is saying it's all the way down by Marvin's home store. The real accurate address is in the Dollar Tree/Zaxby's plaza across from Walmart. Hopefully, someone will fix this. It would also be great if they could verify the hours, because the old location is saying 10PM but the new one is saying 12AM. In other news, don't listen to anyone who tells you this place is bad. Taco Bell has been PACKED the past few days BECAUSE of its grand opening. You CANNOT expect a 5 minute service time when there's 40 people ahead of you. Be realistic. Like this location had cars wrapped around the OUTSIDE of the lot - and then people have the nerve to complain about a wait. I placed my order on the app before I left my house, full well knowing how busy it's been. My order was ready within a couple minutes of my arrival. Everything was correct. I've been twice now and absolutely no issues despite me having customizations to my order! Portions were adequate and food was hot. Workers are friendly and happy despite the insanity of the lines. My only complaint is for corporate - they need to fix their app. Taco Bell has one of the worst apps. Constant glitches. The app itself is fine in menu and checkout design and whatnot, it's functionalities is where it lacks. I LOVE the rewards on it though. However, it's almost as glitchy as the Sonic app, and that one takes me almost 10 minutes to place an order for a single drink from loading screen issues, random refreshes, it going back to a previous screen for no reason, etc. (Yes, I keep my apps updated, clean out cache, etc. The apps are just not up to par.)

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