Wendy's

3.5
1208 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
75 Tower Road, Oxford, AL
36203, United States

Hours

Reviews

3.5
1,208 reviews
5 stars
417
4 stars
289
3 stars
202
2 stars
96
1 star
204

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with cold, soggy fries and improperly prepared food, though some praised the freshness of their meals.

Service Speed

Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.

Customer Service

Feedback on customer service was mixed; some employees were described as friendly and attentive, while others were noted as rude or unprofessional.

Cleanliness

Several customers mentioned unsanitary conditions in the dining area and restrooms, with reports of dirty tables and flies.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, indicating a lack of attention to detail.
  • EJ
    Emanuel Lay Jr
    Nov 14, 2025
    1.0
    Never been to a Wendy's that's so slow before in my life. Sat in line 15min to move 1 car length
  • LG
    Luis Gonzalez
    Oct 14, 2025
    1.0
    No sirve la máquina de refrescos, pedimos servicio, y todo sucio
  • CS
    Cassidy Sellers
    Aug 30, 2025
    1.0
    My boyfriend and i have eaten here alot and never had any issue but tonight we got 2 double stack biggie meals. The fries were cold, soggy and barely any in the container, the sweet tea which is what I get every time was very bad, the burgers were cold. The kid at the window was more worried about one of the other girls taking a tip she had gotten than she was anything else.
  • DT
    Danielle Tinsley
    Aug 22, 2025
    1.0
    Said please hold for a minute at drive through computer was down then said they were backed up with two cars already ordered in front of me no one in the side then when I said hello hello I just want to Frosty that's it they told me they're backed up if you don't like it go somewhere else and this was on August 22nd at 6:00 with two kids in the car at 100° outside with no AC
  • QM
    Quaneisha McCurty
    Jul 23, 2025
    1.0
    I went through the the drive thru today and although the customer service was amazing, the food was not fresh and the order was not correct. I don’t recommend.

Frequently Asked Questions About Wendy's

Is 474 - Oxford #2 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.