Taco Bell

3.1
762 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 6706 US Highway 431 in Owens Cross Roads. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
6706 US Highway 431, Owens Cross Roads, AL
35763, United States

Hours

Reviews

3.1
762 reviews
5 stars
234
4 stars
126
3 stars
108
2 stars
47
1 star
247

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with missing or incorrect items in their orders.

Service Speed

Customers consistently mentioned long wait times, both in the drive-thru and for in-store orders.

Staff Performance

Feedback highlighted a lack of professionalism and attentiveness from staff, with some customers noting rudeness and poor service.

Food Quality

Several reviews indicated that food quality was inconsistent, with reports of cold or poorly made items.

Cleanliness

Customers expressed concerns about the cleanliness of the dining area and food preparation.
  • WP
    William Pitts
    Jan 3, 2026
    1.0
    Terrible customer service and the food I got was not what I ordered and I got food poisoning from the food in question
  • JL
    Jonathan Lane
    Jan 3, 2026
    2.0
    Never anyone to take orders anymore so when you order from the kiosk they never give you your drink cup. They drip the food and run back to make another order so you have to wait until they bring that order to ask for your cup. The cup is part of the order and should be delivered with the food. Take note of Whatabuger who put cups by their kiosk for the customer to just get themselves.
  • DA
    Dez Arlene
    Dec 10, 2025
    1.0
    Every time that I come to this Taco Bell, it never fails that there are items missing in my order. Luckily, I've learned to check the bag before pulling out of the driveway, because by the time I get home, I don't want to drive all the way back. I just dont get it. it's ridiculous that, no matter when I come, there's always something missing from my order. And when you have teenagers that want to eat, they don't take kindly to food missing, not to mention, I pay for it, I still have not gotten a refund for the 2 burritos that weren't in my order the last time, and I have gotten a hold of management 4 different times, and I still have not been given a refund, it is not been made correct, it's just ridiculous, this is not the way to do business. So get home and open up my grilled cheese burrito, it is burnt, I am so fed up with the way this Taco Bell is running its business, I either don't get my food or it's so burnt you can't eat the food!
  • MT
    Micah Thornton
    Dec 4, 2025
    5.0
    Had a great experience at the Owens Cross Roads Taco Bell. Mrs. Dee was so friendly and went out of her way to provide a great customer experience. Mrs. Dee is a shining light in the customer service field in this day and age. Thank You.
  • NR
    Neil Ray
    Nov 24, 2025
    1.0
    I understand if you didn't have enough employees to open the dining room. But could you at least put a sign on the door so that people don't get kids out of car seats and walk up to a locked door! 🤦‍♂️

Frequently Asked Questions About Taco Bell

What are the drive-thru hours at Taco Bell in Owens Cross Roads?

The drive-thru is open from 9:00 AM to 1:00 AM Sunday through Thursday, and until 2:00 AM on Friday and Saturday.

Where is Taco Bell located in Owens Cross Roads?

It is located at 6706 US Highway 431, Owens Cross Roads, AL 35763, USA.