Taco Bell

3.1
755 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 6706 US Highway 431 in Owens Cross Roads. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
6706 US Highway 431, Owens Cross Roads, AL
35763, United States

Hours

Reviews

3.1
755 reviews
5 stars
231
4 stars
126
3 stars
108
2 stars
46
1 star
244

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor service, with many expressing frustration over being ignored or receiving the wrong food.

Food Quality

While some customers enjoyed the food, many complained about it being cold, poorly made, or missing ingredients, leading to dissatisfaction.

Staffing Problems

Numerous reviews highlighted understaffing as a major issue, contributing to slow service and order inaccuracies.

Cleanliness

Several customers noted cleanliness issues in the dining area and with food preparation, impacting their overall experience.

Mixed Experiences

Some customers had positive experiences with friendly staff and good food, but these were overshadowed by the overall negative feedback.
  • AP
    Alexandra Pickle
    Nov 7, 2025
    1.0
    Every day dinner comes unexpectedly to Taco Bell and catches it by surprise. Waited for 30 minutes in a car line that wasn’t moving. Then I left.
  • JM
    Jeff McDonald
    Oct 22, 2025
    5.0
    Quick and pleasant drive thru experience!
  • EB
    Eric Burke
    Sep 27, 2025
    4.0
    This was my first time visiting this location. Overall, the store was very clean and my order was good and was made correct. However, there was nobody there to take my order. I had to place my order using a kiosk. Which I didn't mind (welcome to the future, I guess?) but just seemed to make things more confusing. After waiting for 12 minutes for my order to be prepared an employee came up and placed a order (bag) on the counter in front of me and walked off. On the wall next to it are shelves that are put in place for pick up orders (Door Dash, Uber eats, online orders, etc ...) and being he didn't ask my name or tell me it was my order, I didn't assume it was mine. 6 minutes later a employee came up to the counter, looked at the bag, looked at me then turned around to look at a computer screen. He then turned to me asking me my name only to say that it was my order and it was ready. I didn't say anything, I just grabbed my order and left. They didn't seem that busy at the time so I do not understand why my order was just placed on the counter without anyone acknowledging my presence or saying anything. Maybe there was some confusion, I don't know, but I was hungry and wanted to get back home. I'm sure I will be back here again and I hope my experience is a little better next time because my first was a little discouraging.
  • CS
    Christina Sali
    Sep 8, 2025
    4.0
    Normally it's passable but tonight it was so so good!! I had a crunchy and a soft taco take-out with a 15 min ride home and that was the best tacos I've had from this location in forever!! Nothing was soggy or broken and it was still warm even after the ride home. Thank you to the person who cared tonight!! 9/8/25 drive thru order at around 10:10pm.
  • PC
    Paige Clark
    Aug 29, 2025
    5.0
    ABSOLUTELY AWESOME!! The employees and managers were incredibly helpful, friendly, and their service was WAY above. Please come see them. The atmosphere was awesome. Everything at this taco bell was awesome!!! Kat and Austin were sweet and incredibly helpful. Definitely coming back to this one!! Their manager, David was incredibly kind and efficient.

Frequently Asked Questions About Taco Bell

What are the drive-thru hours at Taco Bell in Owens Cross Roads?

The drive-thru is open from 9:00 AM to 1:00 AM Sunday through Thursday, and until 2:00 AM on Friday and Saturday.

Where is Taco Bell located in Owens Cross Roads?

It is located at 6706 US Highway 431, Owens Cross Roads, AL 35763, USA.