Chick-fil-A

Reviews

• AK

  Amy Kim

  3 days ago
  5.0
  To the sweet woman at the Chick Fil a drive through today who thought my name was Vicky. I am so sorry for laughing and being rude… I thought you had said “Biggie” insinuating I was heavier set for ordering two ice cream cones. Afterwards, my friend clarified that you had called me Vicky… which wouldn’t have tickled me as much if I had known. I’m so sorry!
• TW

  Tonya Weaver

  6 days ago
  3.0
  This location is always extremely difficult to access. Many chick-fil-a locations i visit are often very busy with heavy traffic. However, most locations do an outstanding job of regulating traffic flow, using alternative strategies to help expedite service, and are very efficient. I usually don't hesitate to visit a location just because there is a lot of traffic because service is usually still acceptably fast and accurate. However, this location is an exception to that. I regularly decide not to visit this location because traffic flow is unorganized and a bit unsafe. Wait times are noticeably longer at this location. The location has multiple entry points, causing traffic flow issues and disorganization. The food is consistently good, as expected across the Chick-fil-a brand. The staff seems to be working diligently. But, the setup of the location is not conducive to effective/efficient servicing.
• JH

  Joe Hall

  Mar 27, 2026
  5.0
  Every time I go there, I get great service and the food is always fresh and consistent to what I expect from Chick-fil-A
• GG

  Gina

  Mar 24, 2026
  3.0
  Used the drive thru repeated my order 3 times to the cashier and I still received the wrong order I ask for half drink I got a cup of water and I ask for a small Mac and cheese I got fries didnt turn around to take it back because I was already home
• JS

  Jordan Strong

  Mar 13, 2026
  1.0
  Update (March 2026): After submitting a detailed complaint and receiving a response, I returned to give this location another chance. Unfortunately, the same issue occurred—items were still missing from my order (this time, the sauce for the Jalapeño Ranch sandwich, which is a core component). At this point, it’s clear the issue has not been addressed at the operational level. I’ve since started going to another location where I’ve had consistently accurate orders. As a result, I’ve updated my rating from 2 stars to 1 star, as the issue remains unresolved even after being brought to management’s attention. Original Review: visit the Chick-fil-A drive-thru fairly often, and over the past six months I have noticed a recurring issue that has made the experience inconsistent. The wait time itself is usually not the problem. Whether there is no line at all or the line wraps around the building, the drive-thru generally moves efficiently. The problem has been order accuracy. On what feels like a semi-regular basis, items are missing or incorrect. Sometimes it is smaller things like sauces or salad dressings for wraps and salads. Other times items have been left out of the order entirely. Occasionally we have caught it while still in line, but other times we did not realize until we were already back home. We continued visiting for quite a while because this is the only Chick-fil-A in the immediate Opelika area and the most convenient option for us. A few months ago my mother mentioned the issue to the operator and was told, “they’re just kids.” I understand many employees in quick service are young, but training and attention to detail are part of running any service business regardless of age. Last week the same issue happened to me twice in less than a week when ordering a Spicy Cool Wrap. Both times the dressing for the wrap was missing. When I mentioned that it had just happened earlier in the week, the response was essentially a quick “oh… ok,” without much acknowledgment. I completed a guest satisfaction survey afterward but never received the follow-up the survey indicated would happen. When I contacted the Chick-fil-A care line, I was told it would be up to the local operator to respond. I am not writing this from a place of anger. I spent over 20 years working in guest services management, so I understand how demanding food service can be. However, repeated order accuracy issues and the feeling that feedback is not being taken seriously are frustrating. In fact, the McDonald’s across the street consistently provides friendlier and more attentive service, which makes the inconsistencies at this Chick-fil-A even more noticeable. For now, when we want Chick-fil-A we will likely visit the Auburn Drive-Thru or the Phenix City locations instead. In our experience, both consistently get the orders right and provide excellent guest service, especially the Phenix City location. I hope the TigerTown location takes another look at order accuracy and guest follow-up, because when Chick-fil-A operations are running well, they are usually among the most reliable quick-service experiences around.

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