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McDonald's

3.2
(1545 reviews)

Business Details

2000 82 By-Pass, Northport, AL
35476, United States
(205) 339-8887
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2000 82 By-Pass, Northport, AL
35476, United States

Hours

Reviews

3.2
1,545 reviews
5 stars
455
4 stars
296
3 stars
297
2 stars
136
1 star
361

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported extremely slow service, with many waiting over 30 minutes for their orders, and noted rude or inattentive staff.

Food Quality

Food quality was inconsistent, with complaints about cold items, incorrect orders, and unsanitary conditions.

Staff Attitude

Many reviews highlighted rude or unprofessional behavior from employees, contributing to a negative dining experience.

Cleanliness

The restaurant was often described as dirty, with unclean dining areas and restrooms, leading to customer dissatisfaction.

Management Issues

Several customers suggested poor management practices, indicating a lack of oversight and accountability among staff.
  • AJ
    Alexis Jefferies
    4 days ago
    1.0
    I am extremely disappointed with my experience at McDonald’s. This was supposed to be fast food, but there was absolutely nothing fast about it. I stood at the register for over eight minutes before anyone even acknowledged me or took my order. After finally ordering, it took more than 20 minutes to receive my food. If I wanted to wait 30 minutes for a meal, I would have gone to a real sit-down restaurant — not a place that advertises quick service. What made the experience even worse was watching the kitchen staff throw food across the kitchen instead of properly preparing orders. It was completely unprofessional and unacceptable. Customers should not have to witness that kind of behavior, especially while already waiting an unreasonable amount of time. I would like a refund for this experience and expect someone to contact me as soon as possible to address this situation. This level of service is unacceptable for a fast food establishment.
  • CP
    C Porter
    Feb 24, 2026
    5.0
    The new bacon Spicy chicken delicious with some fries and sweet tea friendly staff did excellent job today nice smile from one customers . .2-23-2026.
  • BP
    Billy Pate
    Feb 21, 2026
    1.0
    Only gave one star cause there was no option for no stars. Extremely lazy workers. I think they believe you will go ahead and leave if you wait long enough without having your order taken
  • MJ
    Makeup Junkie
    Feb 14, 2026
    1.0
    Unsafe and sketchy place...their doors were already locked at 9 pm, and panhandlers walking around asking for money and a ride somewhere...then they walked straight to the Econo Lodge behind McDonald's. Won't go back to that one.
  • TT
    Tori
    Jan 26, 2026
    1.0
    This location is always a last resort for me but I for sure won’t be back. Service is slow, night shift employees are rude, and food is hit or miss (mostly miss). There were two lanes open for drive through, y’all put the cones up BEHIND my car in the outside lane (joking that you should put the cones up in front of my car) and take the order for the car in front of me. Make me wait even longer while the inside lane builds up and then tell me on the mic that the lane is closed and I’d need to pull around and go to the inside lane? Nope.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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