McDonald's

3.1
836 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
20890 Highway 43, Mount Vernon, AL
36560, United States

Hours

Reviews

3.1
836 reviews
5 stars
226
4 stars
155
3 stars
138
2 stars
94
1 star
223

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong modifications.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about the freshness and cooking of items.

Cleanliness

Customers noted unsanitary conditions in the restaurant, including dirty dining areas and restrooms.

Slow Service

Multiple reviews indicated long wait times in both the drive-thru and inside the restaurant, often with little urgency from staff.
  • TG
    That Guy
    Dec 28, 2025
    2.0
    Wound count on not getting gypped at this location, and it was the manager that gave me my order. Way to go McDonald’s, on skimping me on my order, and handing me half empty large fries 🍟. Go to Hardee’s, Burger King, Taco Bell, anywhere but this place.
  • CI
    Crystal Ivon
    Dec 27, 2025
    1.0
    Couldn’t make an iced Frappe, guess that works just like the ice cream machine-always broke. Then gave us hash browns that were so dark and full of grease, they looked like they had been cooked and reheated in the grease 3 times over and then garnished with a splash of grease.
  • AC
    Aaron Cleveland
    Nov 24, 2025
    5.0
    I will tell a lot of people how good they food was and I'll keep it 💯.
  • LM
    Live laugh love Mobile
    Nov 15, 2025
    1.0
    The last 2 times we came here we have had the same issues. My burger was missing pickles both times because I had the audacity to customize my burger, and the customer service was terrible. The staff was literally arguing with each other in front of us. The ice cream machine of course was down and the store wasn’t clean when we walked in and they weren’t even busy. Only one lady was pleasant and I appreciated her!
  • SP
    Sean P
    Nov 12, 2025
    1.0
    This has to be the worst mcdonald's.I've ever been to, the employee's are not pleasant and is very sassy.They will argue with you even in their wrongdoing.This has to be the slowest coldest food serving during lunchtime.I have ever had to experience store.I feel as if the only reason they are surviving because no one else is in the area corporate really needs to come here and evaluate this store.Because the service is horrible.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Mount Vernon, AL?

McDonald's in Mount Vernon operates 24 hours a day, 7 days a week, with all-day drive-thru service and delivery available from 6 AM to 10 PM.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's in Mount Vernon offers a 24/7 drive-thru service for your convenience.