Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Order Accuracy
Many customers reported frequent issues with incorrect orders, including missing items and wrong modifications.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about the freshness and cooking of items.
Cleanliness
Customers noted unsanitary conditions in the restaurant, including dirty dining areas and restrooms.
Slow Service
A common theme was the slow service, particularly in the drive-thru, with long wait times reported.
MM
Michael Morris
Jan 18, 2026
1.0
Worst customer service I've ever had from McDonald's. Just throwing food in a bag without care, ripping the bread apart on purpose as well. Ridiculous. If you hate your job, quit.
TG
That Guy
Dec 28, 2025
2.0
Wound count on not getting gypped at this location, and it was the manager that gave me my order. Way to go McDonald’s, on skimping me on my order, and handing me half empty large fries 🍟. Go to Hardee’s, Burger King, Taco Bell, anywhere but this place.
CI
Crystal Ivon
Dec 27, 2025
1.0
Couldn’t make an iced Frappe, guess that works just like the ice cream machine-always broke. Then gave us hash browns that were so dark and full of grease, they looked like they had been cooked and reheated in the grease 3 times over and then garnished with a splash of grease.
AC
Aaron Cleveland
Nov 24, 2025
5.0
I will tell a lot of people how good they food was and I'll keep it 💯.
LM
Live laugh love Mobile
Nov 15, 2025
1.0
The last 2 times we came here we have had the same issues. My burger was missing pickles both times because I had the audacity to customize my burger, and the customer service was terrible. The staff was literally arguing with each other in front of us. The ice cream machine of course was down and the store wasn’t clean when we walked in and they weren’t even busy. Only one lady was pleasant and I appreciated her!
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