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McDonald's

3.1
(837 reviews)

Business Details

20890 Highway 43, Mount Vernon, AL
36560, United States
(251) 829-4185
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
20890 Highway 43, Mount Vernon, AL
36560, United States

Hours

Reviews

3.1
837 reviews
5 stars
226
4 stars
155
3 stars
138
2 stars
94
1 star
224

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong modifications.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about the freshness and cooking of items.

Cleanliness

Customers noted unsanitary conditions in the restaurant, including dirty dining areas and restrooms.

Slow Service

A common theme was the slow service, particularly in the drive-thru, with long wait times reported.
  • MM
    Michael Morris
    Jan 18, 2026
    1.0
    Worst customer service I've ever had from McDonald's. Just throwing food in a bag without care, ripping the bread apart on purpose as well. Ridiculous. If you hate your job, quit.
  • TG
    That Guy
    Dec 28, 2025
    2.0
    Wound count on not getting gypped at this location, and it was the manager that gave me my order. Way to go McDonald’s, on skimping me on my order, and handing me half empty large fries 🍟. Go to Hardee’s, Burger King, Taco Bell, anywhere but this place.
  • CI
    Crystal Ivon
    Dec 27, 2025
    1.0
    Couldn’t make an iced Frappe, guess that works just like the ice cream machine-always broke. Then gave us hash browns that were so dark and full of grease, they looked like they had been cooked and reheated in the grease 3 times over and then garnished with a splash of grease.
  • AC
    Aaron Cleveland
    Nov 24, 2025
    5.0
    I will tell a lot of people how good they food was and I'll keep it 💯.
  • LM
    Live laugh love Mobile
    Nov 15, 2025
    1.0
    The last 2 times we came here we have had the same issues. My burger was missing pickles both times because I had the audacity to customize my burger, and the customer service was terrible. The staff was literally arguing with each other in front of us. The ice cream machine of course was down and the store wasn’t clean when we walked in and they weren’t even busy. Only one lady was pleasant and I appreciated her!

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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