Panera Bread

Reviews

• LT

  Lena Tremontana

  Apr 7, 2026
  3.0
  I’ve given this Panera several chances now and unfortunately, every single time I have left disappointed. The customer service is unfortunately subpar, And the wait times through the drive-through can be outrageous. I ordered a simple order of one bakery item and it took 14 minutes at the window to receive it. The young lady working the window was Not communicating, and when I finally asked her how much longer it would be on my bagel she snapped at me and said “I’m about to hand it to you” When you dine in and eat inside, the service is fantastic and the meals come quickly, but if you are in a rush, I need to go through the drive-through I would not recommend it
• JN

  Joshua Nearer

  Apr 4, 2026
  1.0
  Don't eat at Panera Bread (East Chase) tonight! They had a very sick woman preparing food. You could clearly hear her coughing and congested, and she sounded awful. When I asked for a refund and asked the manager why she was allowed to work in the kitchen sick, she said that she was "following company protocol by having a mask on". Absolutely disgusting! 🤢
• BH

  B H

  Mar 26, 2026
  5.0
  The ladies working the drive-thru on the evening of March 25th are what truly earned this 5-star review. My husband was disappointed that the French dip sandwich was no longer on the menu, but they went out of their way, without even being asked, to help him customize a different sandwich and even recommended a soup to pair with it that best matched it. You don’t see that kind of effort and care in customer service very often these days. We definitely noticed, and we sincerely appreciate the kindness. Thank you!
• SS

  Sonny

  Mar 7, 2026
  1.0
  Waited at the counter to order almost 10 minutes before anybody came to take my order. Then when somebody finally came to take my order she did not know how to take it when I did a pic too. She was going to go get somebody for help and I just sat there and waited and waited and I'm finally ask the lady what was going on and she said I'm sorry we're busy I am very disappointed. I have been going here for since they opened in these days and the service is horrible. You're only as good as the people that represent your company and they need to get some better people there it was actually horrible will not be going back too many other options out there
• JM

  Jemettie Mckeithen

  Mar 6, 2026
  1.0
  Placed a delivery order from the website that arrive 30 minutes late, was incorrect, and did not look appetizing. I writing the review because this is becoming the norm for this location. Everything was soggy and wet, I requested no tomatoes!

Frequently Asked Questions About Panera Bread