Wendy's

3.4
894 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1195 W. South Blvd, Montgomery, AL
36105, United States

Hours

Reviews

3.4
894 reviews
5 stars
295
4 stars
210
3 stars
142
2 stars
89
1 star
158

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional staff, with many customers experiencing long wait times and incorrect orders.

Food Quality

Customers frequently reported cold food, incorrect orders, and issues with food preparation, including undercooked items.

Cleanliness

The restaurant was often described as dirty, with unsanitary conditions in the bathrooms and dining areas.

Customer Experience

While some customers praised friendly service and good food, many others expressed dissatisfaction with their overall experience, citing poor service and food quality.
  • AD
    Angela DeMeritt
    Nov 9, 2025
    1.0
    We stopped at this location since it was right off the highway but it was extremely disappointing. We ordered inside and took the food to go. While we waited, we used the restrooms. One toilet was inoperable with vomit in it so the smell was unbearable. There weren’t any paper towels in either restroom. The self serve soda machine did not have any ice and the screen was filthy with fingerprints. It looked like it had never been cleaned off, you could hardly make a selection. The food was cold and the french fries were not cooked all the way. If you are considering this as a meal option, don’t bother and keep going.
  • AA
    Adrianna
    Oct 8, 2025
    1.0
    I hate this Wendy’s with a passion at this point. Everytime I go lately you wait for 30 plus minutes for some COLD food. On top of that the order wrong so now I gotta wait even longer. I’m so sick of it. Will be contacting corporate asap. Obviously they don’t want the job anyway
  • QL
    Queen Leah
    Oct 8, 2025
    1.0
    The manager is rude smh
  • KB
    Kymmie Blue
    Sep 24, 2025
    5.0
    The product quality is consistently outstanding, exceeding my expectations,I was completely impressed with their professionalism and customer service the manager Andrea was awesome me and my family will be returning
  • SC
    Starlight Carter
    Sep 12, 2025
    1.0
    When I came to this location it was not busy at all. I ordered a $5 biggie bags with no moderations. I got a burger no cheese and only bacon on it. This location is very sad and it obvious that the workers are only there to get a pay check and care nothing about people who pay money for simple food service. This location needs to be closed down because the bare minimum is still too much for these lazy workers .

Frequently Asked Questions About Wendy's

Is West South Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's on 1195 W. South Blvd, Montgomery?

The drive-thru at this Wendy's location is open daily from 6:30 AM until midnight.