Service Issues
Numerous customers reported excessive wait times, poor service, and unresponsive staff, leading to frustration and dissatisfaction.
Food Quality
Mixed reviews on food quality; while some enjoyed their meals, others received incorrect or poorly prepared items.
Customer Experience
Several customers highlighted positive interactions with friendly staff, but many also noted rude behavior and lack of attention from employees.
Operational Problems
Frequent complaints about equipment malfunctions, such as broken order screens and ice machines, contributed to negative experiences.
Location Preference
Customers expressed a preference for certain locations over others, indicating variability in service and food quality across different Sonic locations.