Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,701 reviews
5 stars
462
4 stars
324
3 stars
280
2 stars
174
1 star
461
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Several reviews mentioned cold, overcooked, or unsanitary food, with complaints about raw burgers and old fries.
Cleanliness
The restaurant was frequently described as dirty, with complaints about filthy bathrooms and trash in the dining area.
Slow Service
Customers consistently experienced long wait times in both the drive-thru and inside the restaurant, often exceeding 20 minutes.
- LJlife of jakiaNov 8, 20251.0THIS IS THE MOST NASTIEST MCDONALD EVER!!! THEY ALWAYS GIVE COLD FOOD EVEN WHEN YOU ASK FOR IT FRESH THEY RE DROPPED THEY FOOD I HAD AN MCDOUBLE MEAL DEAL THE ONIONS WAS SO BLACK ON MY BURGER THE FRIES WAS SO NASTY AND OLD NUGGETS SO DRIED OUT !! THE MANAGER LITERALLY GAVE ME OLD CHOCOLATE CHIP COOKIES AND WARMED THEM !!! I CANT even go get my food remade because I have work at 3 and don’t get off until late $9 wasn’t well spent food so nasty employees so nasty one girl is an manager she didn’t even have on work clothes she had on an white t shirt hair half way took down !! They so nasty please don’t eat from here !!!
- CSCharles SOct 31, 20254.0Pike rd al McDonalds is nice but not kid friendly for being no playground
- HGHank GrahamOct 20, 20251.0Went to order a plain double cheeseburger at first it came out not playing with ketchup, so I took it back and then received another double cheeseburger that was not plain so I took that back as well then received another cheeseburger that wasn’t plain and had a bite already taken out of it took that back and left.
- CCChyann ChampionOct 11, 20251.0The one I presume is the manager is rude, told me to leave even without giving me my full order that I had paid for (mobile order), finally decided that after I wouldn't leave gave me a small coffee (I ordered a large hot drink). All this because they couldn't make what I ordered originally. I'm never coming back to this place again. So rude other customers commented on the interaction
- STScott ThomasOct 10, 20251.0Ordered in the app 20 min before closing multiple people in the dive thru with us. We even talked with an employee on speaker in the drive through. Not a single person in line got their food they just turned off the lights and left... Everyone in the drive thru still waiting and honking after waiting for 30min+
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 9145 Eastchase Pkwy, Montgomery?
The McDonald's at 9145 Eastchase Pkwy is open from 5:30 AM to 11:00 PM Monday through Sunday.
Does this McDonald's location offer delivery services?
Yes, McDonald's at this location offers delivery services every day from 5:30 AM to 10:30 PM, with extended hours on Fridays and Saturdays until 11:30 PM.
Is there a drive-thru service available at this McDonald's?
Yes, the drive-thru is open daily from 5:30 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.
What types of payment options does McDonald's at Eastchase Parkway accept?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa for payment.
What services are offered at this McDonald's location?
This McDonald's provides DriveThru, GiftCards, McDelivery, MobileOffers, MobileOrdering, and free WiFi services.
Can I order McDonald's online or through a mobile app?
Yes, you can order through their website or download the McDonald's app for iOS and Android to order conveniently.
What is the address and contact number for this McDonald's?
The address is 9145 Eastchase Pkwy, Montgomery, AL 36117. The phone number is +1 334-593-3036.
Are there any nearby hotels for visitors wanting to stay close to McDonald's?
Yes, nearby hotels include Sleep Inn & Suites East Chase, Spark by Hilton Montgomery EastChase, Fairfield Inn & Suites Montgomery EastChase, and La Quinta Inn and Suites.
What nearby dining options are available close to McDonald's on Eastchase Parkway?
Other nearby dining options include Larry's Giant Subs, Bojangles', Slim Chickens, Popeyes® Louisiana Kitchen, and Ellianos Coffee.
What nearby services can I find close to McDonald's for non-food needs?
Nearby services include BB&T Mortgage for finance, Jaclyn's Salon and Barber for beauty needs, Carpet Cleaning Montgomery, and Private Investigation Jane.