Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,710 reviews
5 stars
464
4 stars
325
3 stars
281
2 stars
173
1 star
467
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with employees being rude, unprofessional, and inattentive to customers.
Food Quality
Many customers reported receiving cold, old, or improperly prepared food, with several instances of food being inedible.
Cleanliness
The restaurant was frequently described as dirty, with complaints about filthy bathrooms and trash in the dining area.
Order Accuracy
There were multiple complaints about incorrect orders, missing items, and long wait times for food.
Management Issues
Several reviews pointed out ineffective management, with reports of managers being rude and failing to address staff behavior.
- TCThis ChicJan 3, 20265.0Great service and value
- CKChad KeeneDec 15, 20251.0The fries were fresh but not even salted. The oil they were cooked in was probably old because they had a bad taste. And the Big Mac that costs 8.69 for the meal was swimming in sauce. I shouldn't have to ask for little sauce when basic amount is falling apart because of the amount of sauce. This is quite deplorable. The people at this store don't want you to come back apparently.
- BBBeABlessingDec 13, 20251.0I have been going to this McDonalds weekly for the past 3 years, the drive thru employees are friendly, professional, and they always get my order right. I always order the same thing, and today was the first time I had an Employee be rude, unprofessional and short tempered with me about my order. She also skipped over me and went to the next car in the other line. When I got to the window I realized - she’s new.
- GMGears &MagsDec 6, 20251.0Terrible customer service! Do not recommend this location.
- HPHuong PhanDec 1, 20251.0always missing food and dont want to refund for the missing food!
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 9145 Eastchase Pkwy, Montgomery?
The McDonald's at 9145 Eastchase Pkwy is open from 5:30 AM to 11:00 PM Monday through Sunday.
Does this McDonald's location offer delivery services?
Yes, McDonald's at this location offers delivery services every day from 5:30 AM to 10:30 PM, with extended hours on Fridays and Saturdays until 11:30 PM.
Is there a drive-thru service available at this McDonald's?
Yes, the drive-thru is open daily from 5:30 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.
What types of payment options does McDonald's at Eastchase Parkway accept?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa for payment.
What services are offered at this McDonald's location?
This McDonald's provides DriveThru, GiftCards, McDelivery, MobileOffers, MobileOrdering, and free WiFi services.
Can I order McDonald's online or through a mobile app?
Yes, you can order through their website or download the McDonald's app for iOS and Android to order conveniently.
What is the address and contact number for this McDonald's?
The address is 9145 Eastchase Pkwy, Montgomery, AL 36117. The phone number is +1 334-593-3036.
Are there any nearby hotels for visitors wanting to stay close to McDonald's?
Yes, nearby hotels include Sleep Inn & Suites East Chase, Spark by Hilton Montgomery EastChase, Fairfield Inn & Suites Montgomery EastChase, and La Quinta Inn and Suites.
What nearby dining options are available close to McDonald's on Eastchase Parkway?
Other nearby dining options include Larry's Giant Subs, Bojangles', Slim Chickens, Popeyes® Louisiana Kitchen, and Ellianos Coffee.
What nearby services can I find close to McDonald's for non-food needs?
Nearby services include BB&T Mortgage for finance, Jaclyn's Salon and Barber for beauty needs, Carpet Cleaning Montgomery, and Private Investigation Jane.