Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,318 reviews
5 stars
452
4 stars
272
3 stars
234
2 stars
114
1 star
246
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and neglect.
Food Quality
Many reviews highlighted issues with food quality, including cold, stale, or incorrectly prepared items.
Cleanliness
Several customers noted that the restaurant was clean, particularly the restrooms, while others mentioned unsanitary conditions.
Order Accuracy
Numerous complaints were made about incorrect orders and long wait times, leading to frustration among customers.
Customer Experience
Mixed experiences were reported, with some customers enjoying their visits while others expressed dissatisfaction with the overall atmosphere and service.
- AMAudrey McCready4 days ago1.0Terrible. Won’t be back. Handed me the drinks, I could Tell the syrup was out and the CO2 was out too so no fizz when I tried them. I asked for something else.. “we don’t have that.” RUDE, I got sweet tea and lemonade and they made me pull up. No sorry no nothing. Like I was Inconveniencing them that my drinks were bad?? Initially She also was on her phone texting and then handed me a cup that she stuck her hand in, not grabbing the outside of the cup. Major health code violation. I got a 20 count nugget and 2 large fries. They were SO OLD. I have pics. You can tell the fries are old. I knew before I even tried one. I just threw it away because going back to deal with them would just be a waste of my time. Fries were half full. It was just an overall bad experience with gross food and really rude people to deal with. I try to be overly nice and say, please and thank you and I got none of that in return. I literally felt like an inconvenience. I’m just trying to feed my family, but this was the nail in the coffin for me. I won’t be back.
- KBKarma B4 days ago1.0The worst people ever !!! So rude !!!!! I will never stop here again EVER !!!!! Yall need better service and friendly people !!!
- TMTamara Manora-SandersNov 14, 20251.0I placed an order at the drive-thru for 2 orders of hotcakes and sausage and 2 bacon, egg, and cheese biscuits. I always pull up and check my order. Of course, the 2 bacon, egg, and cheese biscuits were not in the bag! I immediately go back in to let them know and the young lady AND a person I assumed was some type of manager, both stated the biscuits had been put in the bag which I brought back in with me. So, I'm lieing about 2 biscuits??? Really??? I only stopped their instead of Hardee's because my brother likes their biscuits and they had the AUDACITY to imply I or ANYONE would lie about 2 biscuits?!!! The service was unprofessional to say the least and disrespectful to say the most!!! I don't know if the lady wearing the Grey shirt and afro puff is a manager or not, but she and her little cashier could both benefit from customer service classes expeditiously!! If the decorative head wrap I wore made them feel like I was someone to treat as less, than they both should think differently as you certainly judge my cover without knowing what or should I say who is in the book!!! Do better!!!!
- SBSteve BazzellNov 8, 20251.0Horrible service. Stood at counter for 10 mins no one came to take order. I left. This place is definitely not chic filet.
- DKD KOct 31, 20255.0I come here for breakfast alot, I mean alot! Everytime, they are quick even when they are really busy & to top it off they serve you with great attitude. Appreciate yall! Keep up the great work 👏
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 2601 Congressman Dickinson Dr, Montgomery, AL?
McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 6:00 AM to 11:00 PM on Friday and Saturday.
What are the drive-through hours for this McDonald's location?
The drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.
During what hours is delivery service available at this McDonald's?
Delivery is available daily from 5:00 AM to 10:30 PM Monday through Thursday and Sunday, and from 5:00 AM to 11:30 PM on Friday and Saturday.
What types of pickup and delivery services does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at McDonald's located at 2601 Congressman Dickinson Dr?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a mobile app available to order from McDonald's?
Yes, you can order using the McDonald's App available on iOS and Android. iOS: https://apps.apple.com/us/app/mcdonalds/id922103212, Android: https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US.
What services are offered at this McDonald's?
This location offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
How can nearby gas stations like Chevron and Marathon be useful when visiting McDonald's?
Chevron and Marathon gas stations near McDonald's provide convenient refueling and convenience store options, making it easy for customers to fuel their vehicles or grab essentials before or after enjoying a meal.
Are there any nearby hotels for travelers visiting McDonald's at this location?
Yes, Quality Inn & Suites Near Maxwell-Gunter Air Force Base and Days Inn by Wyndham Coliseum Montgomery are nearby hotels, offering convenient accommodation options for visitors to McDonald's.
What nearby dining options are around McDonald's besides itself?
Nearby dining options include Fatman's Smokehouse II (barbecue), Chester's Chicken, Waffle House (breakfast and brunch), Taco Bell (Mexican fast food), and Wendy's (burger restaurant), providing a variety of food choices in the area.