McDonald's

3.4
1650 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2212 Madison Ave, Montgomery, AL
36107, United States

Hours

Reviews

3.4
1,650 reviews
5 stars
534
4 stars
368
3 stars
324
2 stars
142
1 star
282

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, with many experiences highlighting slow service and incorrect orders.

Food Freshness

There were numerous complaints about cold and stale food, with some customers receiving incorrect items or food that had been reheated.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and noted improvements in service and food quality at certain times.

Cleanliness

A few reviews mentioned that the location was clean and well-maintained, contributing positively to the overall experience.

Order Accuracy

Many customers expressed frustration with order accuracy, stating that their orders were often wrong or incomplete.
  • GW
    Gene Walker
    Nov 9, 2025
    3.0
    Fries were cold and not fresh. Service wasn't friendly. You had to ask for napkins and refills. I didn't think it was customer friendly at all!
  • CC
    Courtney
    Oct 27, 2025
    3.0
    We are regular customers and have not had one good experience at any of the McDonald's in this area exception to Atlanta hwy. Today's food was open in the bag cold mushy fries and hard chicken nuggets not to mention the employees refused to give us drinks we paid for until we showed the receipt. The disrespect and the way the employees cut off the customers during ordering is unreal. Seems to be more laughing and gossip than customer service.
  • JG
    joe garrick
    Oct 25, 2025
    3.0
    Slow customer service act like they don't won't to be at work
  • AP
    Anne Plaggenborg
    Oct 2, 2025
    1.0
    McDonald's is garbage. We ordered French fries. They were cold and disgusting.
  • JC
    Jenna Cobb
    Sep 23, 2025
    5.0
    Despite the negative reviews, I have never had a bad experience. This is usually my morning stop and the staff is always friendly, my coffee is always fresh and food hot and fresh.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 2212 Madison Ave, Montgomery, AL?

McDonald's at 2212 Madison Ave, Montgomery, AL is open daily from 5:30 AM to 11:00 PM.

Does this McDonald's location have a drive-thru service and what are its hours?

Yes, this McDonald's has a drive-thru service available daily from 5:30 AM to 11:00 PM.