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McDonald's

3.5
(1568 reviews)

Business Details

2681 Zelda Road, Montgomery, AL
36107, United States
(334) 263-9596
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2681 Zelda Road, Montgomery, AL
36107, United States

Hours

Reviews

3.5
1,568 reviews
5 stars
560
4 stars
356
3 stars
243
2 stars
127
1 star
282

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, poorly prepared food, with specific complaints about items being hard, dry, or missing components.

Service Issues

Numerous reviews highlighted slow service, rude staff, and frequent order mistakes, particularly during night shifts.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Inconsistent Experience

Customer experiences varied significantly depending on the time of day and staff on duty, with some praising the day staff while criticizing the night crew.
  • JW
    Josh Waldrip
    6 days ago
    2.0
    I didn’t wait long and they were really kind, buuuuut my double quarter ponder with cheese was jerky.
  • DW
    DENISE WIGFALL
    Feb 7, 2026
    5.0
    I love McDonald's fries when they're hot and I love their fish sandwiches
  • LB
    Lee Bug
    Feb 6, 2026
    2.0
    The last several times I have been here I have had to pull over into the waiting lanes, even for the simplest order...a biscuit...a kids meal...and the wait times are long. Why?
  • SJ
    Schuylar Johnson
    Jan 25, 2026
    1.0
    The food was cold and I had a 10 came with no sauce then I order a mocha it came with no sugar I’m gagging a no for me just pathetic
  • DG
    Deborah Griffin
    Jan 6, 2026
    1.0
    I stopped in for take out on 12/27/25 around 3:30 PM on my way home from work. I live 30 minutes away. I did a mobile order for a filet-o-fish sandwich and 40 piece mcnuggets. The bread and cheese was so hard it crumbled in my hands. Fish so hard could not bite into. My son opened the mcnuggets which were dark brown, dry and had black spots on them. He tried to eat anyway. To hard to eat. I was so upset I thew everything in the trash. I was to far away to take them back. I went into the McDonald's to talk to a manager. A tall slender black man with a head set on came out. When I told him what had happened, he went and got a plain piece of paper for me to write my complaint on. I told him I would just go on line and file my complaint. He did not act like he was the least bit concerned. For the record, I have bought the Mcnuggets and fish sandwich numerous times over the years with no problems. That visit did me in. I will never go back to McDonald's if this is what they have become. I would have rated everything a 0 if I could. TERRIBLE RESTAURANT!!!!!!!!!!

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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