Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted extremely rude and unhelpful staff, with many customers experiencing poor treatment and long wait times.
Food Quality
Many customers reported receiving cold, stale, or improperly prepared food, with several instances of missing items from orders.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty bathrooms and unpleasant odors within the restaurant.
Service Speed
Customers frequently complained about slow service, both in the drive-thru and inside the restaurant, with long wait times for orders.
Mixed Experiences
A few reviews noted positive experiences with friendly staff and fresh food, indicating that service may vary significantly.
MB
Monique Blaha
Nov 17, 2025
4.0
Service was fairly quick, not a long wait for our to go order, and the atmosphere was clean.
BQ
Brandon Quinn
Nov 16, 2025
1.0
18 minutes for one sandwich and one fry. They mark orders as completed before actually serving them
CC
Crystal Calvin
Oct 21, 2025
1.0
No one paid attention to customers and my simple order took 20 mins
SH
Steve Holliday
Oct 18, 2025
1.0
Terrible service.
BB
Brittany
Oct 14, 2025
1.0
Horrible service!!!! I ordered medium and got small ... No sauce for our nuggets .. service was so slow no one was at the front asking us if we needed help we waited for 40mins....