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Dairy Queen Grill & Chill

3.8
(515 reviews)

Business Details

4318 Mobile Hwy, Montgomery, AL
36108-5106, United States
(334) 288-7001
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
4318 Mobile Hwy, Montgomery, AL
36108-5106, United States

Hours

Reviews

3.8
515 reviews
5 stars
230
4 stars
123
3 stars
75
2 stars
26
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Multiple reviews highlighted poor customer service experiences, including rudeness and lack of attention to orders.

Food Quality

There were mixed reviews on food quality, with some praising freshness while others reported cold or poorly prepared items.

Facility Condition

Several customers noted that the restaurant appeared run down and in need of maintenance.

Service Speed

Customers experienced slow service, particularly during busy times, with some noting long wait times in the drive-thru.
  • JJ
    Ji'quez
    5 days ago
    1.0
    I went to this location at 8:45 my burger was uncooked and I could’ve got very sick I do not approve of this location at all I have picture proof the burger was very uncooked
  • KM
    Katherine Morales
    6 days ago
    1.0
    Buenos días, dejo esta resella porque acabo de pasar una muy mala experiencia con su empleada, resulta que es la primera vez que voy a comprar comida en este lugar y cuando hice mi pedido pensé que era como todos los lugares de comida rápida de este país, que pides tu orden y te parqueas un poco más adelante para que el carro de atrás pueda pagar su orden y eso fue justo lo que hice me para medio metro más alante de la ventana de cristal que tiene vista para el otro lado, ahí estuve esperando al rededor de 20 min era el único cliente que había ahí y la señora que estaba cobrando podía verme ahí parqueada y nisiquiera fue capaz de decirme que mi comida estaba lista. Yo entiendo perfectamente que su trabajo no es llevarme la comida al carro pero ella podía avisarme que ya estaba lista porque yo era el único carro que estaba ahí parqueado esperando es muy decepcionante la forma en que lo abordó. Yo sé que solo soy un simple cliente pero es mi primera y última vez en ese lugar.
  • HP
    Hannah Price
    Feb 7, 2026
    1.0
    Why are the doors locked 3 hours before it says the lobby closes? My blizzard was made wrong and they didn’t even fill the ice cream to the top of the cup. This whole city has such terrible customer service.
  • AJ
    Allison Johnson
    Nov 22, 2025
    5.0
    I love my blizzards! The burgers and fries were good and fresh. Cashier was very friendly!
  • BB
    Beauty By Bri
    Nov 13, 2025
    1.0
    If I could give zero stars, I 100% would. This place looks like it’s run by a husband and wife who woke up one day and said, “Let’s open a restaurant,” with absolutely no plan. The woman at the window was so rude it was almost impressive. She could barely understand us, then told us to pull forward in the middle of our order like we were inconveniencing her. When we got to the window, we finished ordering, paid, and that’s when the real fun began. She handed us our food, told us we could only have two sauces unless we paid for a third (okay, rules are rules I guess), but then— surprise! — my husband’s card was missing. When we told her, she swore up and down she gave it back. Two seconds later, her husband strolls out and says it “fell.” Right. Because cards just fall out of thin air. My husband asked if we could get the honey mustard we originally wanted for the inconvenience, and the guy said no, because apparently honey mustard is a luxury item now. Between the rude service, missing card, and sauce stinginess, this was honestly comedy at this point. All that chaos over a packet of honey mustard. I left with food, a headache, and a great story.

Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats does Dairy Queen Grill & Chill offer?

They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQ cakes.

What are the operating hours of Dairy Queen Grill & Chill in Montgomery, AL?

Open Monday to Saturday from 10:00 AM to 8:30 PM, and Sunday from 10:30 AM to 8:30 PM.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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