Business Details
About
Mexican Restaurant
Chipotle Montgomery Eastchase is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
1,105 reviews
5 stars
543
4 stars
210
3 stars
114
2 stars
69
1 star
169
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being delicious and fresh, but there were complaints about inconsistent quality and missing ingredients.
Service Issues
Many reviews highlighted poor customer service, including long wait times, rude staff, and lack of communication regarding menu items.
Cleanliness
Numerous customers reported that the restaurant was dirty, with unclean tables and food areas, contributing to a negative dining experience.
Staffing Problems
Reviews indicated that the location is often understaffed, leading to slow service and disorganization.
Order Fulfillment
There were frequent complaints about incorrect or incomplete orders, particularly for online pickups.
- AMAlishia M3 days ago2.0I should have gone with my first mind. This was one of MANY bad experiences, but this one topped it. I did not review the other times but something has to be done about the customer service at this location. I will not be returning and will use the other Montgomery location. When I walked in I was not greeted and there was a lack of communication as I stood in line for over 30 mins (of my LUNCH break) only for them to be out of Chicken, Cheese, and most of the salsas. The person on the line said they were getting ready to cut the chicken and I waited another 10 minutes only for no one to cut it. I finally left because I was out of time for my break. To add, as I was waiting in line several people who placed online orders were coming back in because something was wrong with them and over half of the people behind me to left because they were out of so much/taking so long.
- RPRonita ParadiseNov 14, 20251.0This is the 2nd time I've been where Chipotle did not have many of the items at lunch hour. Yes, I've been during lunch multiple times and it has never been empty containers. All there was rice, chop chicken, steak, black beans & cheese. No beef, fajita, corn, lettuce. Who is doing the inventory and ordering.
- NHNicole HallNov 10, 20251.0Ridiculous how all these customers are waiting Even online...pickups U should have all MEATS ON READY!! for the evening Rush not waiting to cook Now we all held UP!?
- JAJennifer AddisonNov 4, 20254.0Service was slow, but they were pleasant. Food was good👍🏽
- MGMiracle GivanOct 24, 20251.0Asked for plain white rice the worker didn’t have the decency to even check to see if there was any available. Instead she just said they didn’t have any more. Never had this issue at other locations. Not sure how there’s none available if you have to add cilantro into the regular rice. 0/10 customer service
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill Montgomery Eastchase located?
Chipotle Mexican Grill Montgomery Eastchase is located at 2560 Berryhill Rd, Montgomery, AL 36117, inside The Shoppes at Eastchase.
What are the operating hours of Chipotle Mexican Grill Montgomery Eastchase?
The restaurant is open daily from 10:45 AM to 11:00 PM.
What services does Chipotle offer for ordering food?
Chipotle offers both in-store pickup and delivery services for your convenience.
How can I order Chipotle food online?
You can order online via Chipotle's official ordering website at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill Montgomery Eastchase use real and responsibly sourced ingredients?
Yes, Chipotle focuses on serving responsibly sourced, classically-cooked real food made with 53 real ingredients without artificial colors, flavors, or preservatives.
Can customers earn rewards when they visit Chipotle Mexican Grill Montgomery Eastchase?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What payment methods are accepted at Chipotle Mexican Grill Montgomery Eastchase?
Chipotle accepts credit cards and gift cards for payment.
Is Chipotle Mexican Grill Montgomery Eastchase welcoming to the LGBTQ community?
Yes, Chipotle welcomes LGBTQ customers.
Are there any nearby medical facilities close to Chipotle Mexican Grill Montgomery Eastchase?
Yes, nearby medical facilities include AFC PriMed Eastchase (urgent care clinic), American Family Care (emergency room and family practice), and Cost Plus Dental (dentist).
What other dining options are located near Chipotle Mexican Grill Montgomery Eastchase?
Nearby dining options include Taziki's Mediterranean Cafe, offering Greek and Mediterranean cuisine.
Where can I shop for groceries or retail items near Chipotle in Eastchase?
Nearby retail and grocery stores include ALDI, World Market Montgomery, Ross Dress for Less, and Target Store Montgomery, all located close to Chipotle for convenient shopping before or after your meal.