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Brand Certified

Chipotle Mexican Grill

3.8
(1014 reviews)

About

Mexican Restaurant
Chipotle Montgomery Eastchase is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2560 Berryhill Rd, Montgomery, AL
36117, United States

Hours

Reviews

3.8
1,014 reviews
5 stars
494
4 stars
187
3 stars
104
2 stars
70
1 star
159

What are people saying?

AI-generated from recent customer reviews

Ingredient Availability

Customers frequently reported that the restaurant was out of key ingredients, leading to dissatisfaction.

Service Speed

Many reviews highlighted slow service, with long wait times for both in-store and online orders.

Food Quality

While some customers praised the food as fresh and tasty, others experienced issues with cold or poorly prepared meals.

Cleanliness

Numerous reviews mentioned the restaurant's cleanliness issues, including dirty tables and food areas.

Staff Attitude

Customer service was often criticized, with reports of rude or unhelpful staff interactions.
  • HR
    harsha ravipati
    3 days ago
    2.0
    Lines take forever
  • LL
    Lee Lee
    Feb 24, 2026
    1.0
    rice was undercooked , missing ingredients, poorly packaged
  • BE
    Bama Elites
    Feb 16, 2026
    1.0
    Came at 10:01 to get food & was told they didn’t have much. However they didn’t have anything at all & we couldn’t even eat. However hours say they didn’t close until 11pm. Why are you guys open an extra hour to have literally no food for paying customers. This is ridiculous. Just a total inconvenience for the night.,
  • MP
    Michelle Peterson
    Feb 14, 2026
    2.0
    Everytime I visit this they are always out of something!! The fajita veggies metal bin had been out since long it was dry. I try to give them a chance, but they fail everytime.
  • JS
    Jonathan Straiton
    Feb 4, 2026
    2.0
    They told me they were out of lettuce and pico de gallo at like 8 PM on a Sunday (Feb. 1, 2026), that is complete BS. I highly suspected that they were lying, that they just didn't feel like prepping a fresh batch. There is absolutely no way that there was zero lettuce (and mild salsa) in the back. This really aggravated me off so I left without ordering Also, in addition, this place is painfully slow for take out even if they get a little bit busy. If they tell you that it'll be done in "5 minutes", it'll be more like 15 minutes every single time

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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