Chipotle Mexican Grill

Reviews

• IG

  Icy Gurl

  3 days ago
  1.0
  Subject: Poor Customer Service Experience – Needs Immediate Attention I visited your location at 5:59 PM on April 30th, and my experience was extremely disappointing. My party only came in to order guacamole, queso, and chips. However, we were told by the cashier that we had to wait in an excessively long line due to staff delays. After waiting approximately 30 minutes for a very simple order, the situation became even more frustrating. When we finally received our order, the cashier spoke to us in a very rude and unprofessional manner. When we asked about the receipt, we were told, “it’s in the damn bag,” in an aggressive tone. When we tried to address the issue, the employee continued to argue instead of resolving the concern respectfully. This level of customer service is unacceptable and reflects poorly on your establishment. Experiences like this are likely a major reason for the low ratings at this location. I am requesting that this incident be reviewed and addressed appropriately. Customers should be treated with basic respect and professionalism at all times.
• MM

  Mochaa Mocha

  6 days ago
  1.0
  The girl at the window is very rude she slammed the window in my face the big dude did the same exact thing when he walked over there they need to be removed from the store
• TP

  Tyanna P

  Apr 1, 2026
  1.0
  This is the worst chipotle I ever been too . One person on the line while giving attitude. Good thing I am not from here, so I will not be returning.
• MS

  M S

  Mar 28, 2026
  5.0
  I was pleasantly surprised by this location after reading the negative reviews on here. I have to post this positive one because the staff working around noon today (Saturday, March 28) was working hard and still courteous. It was nice to see that they were preparing fresh meat and veggies but were not out of items like most locations we’ve been to lately. The food bar was clean and well stocked even with the continuous line of customers. In the future, we’ll swing by this location.
• AB

  Anetta Bailey

  Mar 26, 2026
  1.0
  I had a really disappointing experience at this Chipotle location. The staff seemed rushed and disorganized, and as a result, I was given someone else’s order—the person who was in front of me. It’s frustrating because this is a basic mistake that shouldn’t happen, especially when food orders are clearly labeled and handed out one at a time. What made it worse is that I tried to call the store afterward to resolve the issue, and no one answered the phone. That lack of accountability and customer service is unacceptable. I understand that things can get busy, but accuracy and communication should still be a priority. I hope this location improves its organization and responsiveness because this experience was very disappointing.

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