McDonald's

3.1
920 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1511 S Alabama Ave, Monroeville, AL
36460, United States

Hours

Reviews

3.1
920 reviews
5 stars
262
4 stars
157
3 stars
158
2 stars
120
1 star
223

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru and for mobile orders.

Food Quality

Many reviews mentioned issues with food quality, including cold, greasy, or improperly prepared items.

Cleanliness

Numerous customers noted that the restaurant, including bathrooms and dining areas, was dirty and poorly maintained.

Customer Service

There were consistent complaints about rude or inattentive staff, with some customers feeling ignored or disrespected.
  • BD
    Brian D.
    Jan 2, 2026
    1.0
    Ive been to several McDonalds all over the country. This one is one of the worst I've been to. I dont know if it was because Im white, but they couldn't make my food right and the service I recieved was even worse. The playground smelled like a homeless community has been using it as a bathroom. I would highly recommend not eating here.
  • YM
    Yonna Middleton
    Jan 1, 2026
    1.0
    Worst drive- thru ever!!!
  • NW
    Nicholas Wilhem
    Dec 29, 2025
    3.0
    Made my stomach hurt badly
  • TC
    Tawana Culbreth
    Dec 3, 2025
    1.0
    This morning at 9am is to get breakfast i pull to the drive thru and I waited 2 minutes to say hello. No one answered so I said hello again. I was on the phone so I waited 2 more minutes and said hello again no one answered. So I ended my call and said hello again. No answer by this time I had been waiting 6 to 7 minutes. So I pulled around to the first windows. No one was there i with maybe 1.5 then I pulled to second window. I seen 3 African American women. They all looked at me. I waited for 3 minutes the girl finally opened the windows and asked me did I have an order. I said I had been waiting to order for a while No one answered. So the girl with the head set went to the back and the young girl said we'll you can drive back around and place your order cause we don't have a drawer at this windows. Well ik she could have took my order at the front register but her attitude said otherwise. I see why I never stopped there and will never stop there again. Ugh I went to where I always go SONICS got my for in lest then 3 minutes fresh hot with wonder greeting. This store needs to do better. But I should have checked the reviews before I went I see why they a 3 star store should be a one star.
  • BC
    Becky Connell
    Nov 25, 2025
    1.0
    Order was wrong when they brought it out curbside. As I was going into the establishment it was filthy outside the door. Upon entering I almost fell because the floors were filthy, wet and greasy. Around the drink machines it was filthy as well. Don’t know if I will be going back because if it was that dirty upon entering I can’t imagine how clean it is behind the counter.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open daily from 5:00 AM to midnight.

Does this McDonald's have a drive-thru service and what are its hours?

Yes, it has a drive-thru open daily from 5:00 AM to midnight.