McDonald's

3.1
912 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1511 S Alabama Ave, Monroeville, AL
36460, United States

Hours

Reviews

3.1
912 reviews
5 stars
261
4 stars
157
3 stars
156
2 stars
119
1 star
219

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru and for mobile orders, with some waiting over 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor attention to detail.

Food Quality

Feedback varied on food quality, with some customers receiving cold or poorly prepared items, while others praised the freshness of their meals.

Customer Service

Numerous reviews mentioned rude or indifferent staff, with a lack of acknowledgment or care for customer concerns.

Cleanliness

Several customers noted unsanitary conditions in the restaurant and bathrooms, contributing to a negative dining experience.
  • EW
    Elven Wolfe3603
    5 days ago
    2.0
    It talks 20 minutes or more for some people to get their meals at lunch/dinner time. Which is a long time for a fast food industry.
  • DT
    Denise Taylor
    Nov 14, 2025
    1.0
    Would wait on you at the drive thru
  • CR
    Cathy Roney
    Oct 30, 2025
    3.0
    Drive thru was oh so slow and order was not correct. Staff acted like they were being put out when we asked any questions.
  • DJ
    David Jeffers
    Oct 6, 2025
    1.0
    I went through the drive through waited over 10 minutes for my order and when I got home thunder was wrong. This is the worst McD I’ve bee seen. The employees all have attitudes and rye device stinks!!
  • BS
    Brianna Saffel
    Oct 5, 2025
    1.0
    I placed a mobile order on 10/5/25. At 12:09, half of my order was given to me and I was asked to pull forward. I waited until 12:25 for them to bring out 2 items. Worker just handed them to me and left. It was a mobile order. Every time we go to this location with a mobile order, it is always something.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open daily from 5:00 AM to midnight.

Does this McDonald's have a drive-thru service and what are its hours?

Yes, it has a drive-thru open daily from 5:00 AM to midnight.