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McDonald's

3.1
(923 reviews)

Business Details

1511 S Alabama Ave, Monroeville, AL
36460, United States
(251) 575-2929
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1511 S Alabama Ave, Monroeville, AL
36460, United States

Hours

Reviews

3.1
923 reviews
5 stars
262
4 stars
157
3 stars
158
2 stars
121
1 star
225

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently reported issues with food temperature, incorrect orders, and overall dissatisfaction with the quality of the food.

Cleanliness

Many reviews mentioned unsanitary conditions in the restaurant, including dirty floors and bathrooms.

Staffing Issues

Several customers noted that the location appeared understaffed, leading to slow service and mistakes in orders.
  • CR
    Carlos R
    4 days ago
    1.0
    Bad service 45 minutes
  • AD
    Angela Deckard
    Feb 22, 2026
    2.0
    Food was warm at best. Cashier was not friendly, no eye contact. Fountain drinks were flat. Had to ask for service at front register.
  • PC
    Polly Cornelison
    Feb 19, 2026
    1.0
    If I could give 0 stars I would. I’ve been sitting AT THE FRONT DOOR for my food for 20 minutes bc they couldn’t give it to me at the window so I was told to come to the front door and it would be brought out to my car. The staff was rude. Literally snatched my card out of my hand and told me to pull up then to go to the front door and still haven’t received my food. Terrible service. Terrible staff. Do not come here.
  • HE
    Hannah Elzen
    Jan 19, 2026
    1.0
    Found this in my tea… also way too understaffed. There was a girl working the window and front all by herself and i feel for her.
  • BD
    Brian D.
    Jan 2, 2026
    1.0
    Ive been to several McDonalds all over the country. This one is one of the worst I've been to. I dont know if it was because Im white, but they couldn't make my food right and the service I recieved was even worse. The playground smelled like a homeless community has been using it as a bathroom. I would highly recommend not eating here.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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