Wendy's

2.9
360 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5405 Highway 90 W, Mobile, AL
36619, United States

Hours

Reviews

2.9
360 reviews
5 stars
102
4 stars
53
3 stars
38
2 stars
26
1 star
141

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with customers feeling ignored or treated poorly.

Order Accuracy

Many customers reported receiving incorrect orders or missing items, leading to frustration and dissatisfaction.

Food Quality

Several reviews mentioned cold, old, or poorly prepared food, with some customers expressing concerns about hygiene.

Management Issues

Feedback indicated poor management practices, including staff being unresponsive and a lack of organization during busy times.

Long Wait Times

Customers frequently complained about excessive wait times both in the drive-thru and inside the restaurant.
  • LC
    Linda Cazalas
    Nov 13, 2025
    1.0
    Went through the drive thru after school to get my niece a 10 piece nuggets meal. There was no one else in line, but I was asked to pull around to the front because they were “waiting on fresh fries”. After sitting out there for almost 15 minutes with 3 additional cars behind me, I went inside and was told “sorry, we’re short handed”. I get pulled around every time I visit this location no matter the amount of traffic. Maybe someone from management needs to get involved?!?
  • MT
    macie taylor
    Oct 27, 2025
    1.0
    This place is not professional at all they are very rude and catch a attitude when u are giving ur order I do not I mean do not recommend this place is horrible try another Wendy’s if u want to keep having a good I do recommend if u want a bad day after if I could give 0 stars I would
  • SB
    Sam Baker
    Oct 12, 2025
    1.0
    I never post anything bad about nearly anything, and I usually smooth over that bad parts of things but this? This was terrible, the drinks were bitter and the ones in the kitchen were almost putrid. The doors were locked for some reason before and they weren't letting people in most of the time. Fries were old somehow even though they just made em, the nuggets tasted off, and the burger tasted less flavorful as if they didn't put any seasoning on it, I can't believe how horrendous this place was. And in pretty sure they spit on my burger..
  • CW
    Courtlyn Williams
    Oct 10, 2025
    1.0
    They decided to close early on their own terms .. smh. Total disregard for what they are required to do
  • KD
    Kathy Dixon
    Sep 29, 2025
    1.0
    Needs a new crew and management they are going to make someone sick if they haven’t already

Frequently Asked Questions About Wendy's

Is 350 - Highway 90 W Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.