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Wendy's

2.8
(367 reviews)

Business Details

5405 Highway 90 W, Mobile, AL
36619, United States
(251) 677-9142

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5405 Highway 90 W, Mobile, AL
36619, United States

Hours

Reviews

2.8
367 reviews
5 stars
104
4 stars
54
3 stars
37
2 stars
26
1 star
146

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, both in the drive-thru and inside the restaurant, often exceeding 15 minutes.

Staff Attitude

Many reviews highlighted unprofessional and rude behavior from staff, with instances of employees ignoring customers or displaying a lack of interest in service.

Order Accuracy

Numerous customers experienced issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Feedback on food quality was mixed, with some praising specific items while others complained about cold, greasy, or poorly prepared food.

Management Issues

Several reviews pointed to poor management practices, including staff being untrained, lack of organization, and inadequate customer service protocols.
  • MW
    Mitas Well
    Feb 20, 2026
    1.0
    Got through the drive through quickly only to be told to wait at the front door in our car to receive our food. I understand this is to artificially manipulate drive through times. Good job but my food still didn't come for over 15 minutes.
  • AH
    Ashlyn Hall
    Jan 28, 2026
    1.0
    I’m usually not one to hate on fast food places as I’ve worked fast food. I’m an uber driver on occasion now. We were waiting forever while we could see the employees literally sitting around one of them came out with food in her mouth and forgot the drinks for the order I was picking up. Took her 5 minutes just to get the drinks she forgot, mind you they’re not busy at all.
  • AC
    Andrea Cates
    Jan 16, 2026
    5.0
    I canNOT express how wonderful the staff and food are at this location!!! Upon entering the staff was cheerful, pleasant and EXTREMELY kind!!! The food quality was EXCELLENT! Highly recommend this location!!
  • CY
    Carnell Young
    Jan 4, 2026
    5.0
    I visited 12/29/25 10.27 am and wanted lunch. A very nice lady told me they start at 10.30 I ordered at 10.30 got my food at 10.34 fresh and hot this Wendy's has gotten a lot better.
  • ML
    Marc L
    Dec 9, 2025
    1.0
    My wife stopped in here for a coffee, fry, and pop. It took them 23 minutes to fill this simple order, (I went and pumped gas and returned and still had to wait). They had to brew the coffee, but then took another 10 minutes at least to get the 3 item order together with there crew of at least 6 working, and no apologies for the wait or even acknowledgement of it. And they weren't even busy at the time.

Frequently Asked Questions About Wendy's

Is 350 - Highway 90 W Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's at 5405 Highway 90 W, Mobile, AL?

Wendy's at this location operates daily from 7:00 AM to 1:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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