Subway

3.6
216 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Mobile Subway® Restaurant at 5565 Old Shell Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
5565 Old Shell Rd, Mobile, AL
36608, United States

Hours

Reviews

3.6
216 reviews
5 stars
91
4 stars
46
3 stars
21
2 stars
9
1 star
49

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality varied widely, with some praising friendly and efficient staff, while others reported rude service and long wait times.

Food Quality

Feedback on food quality was mixed; some customers enjoyed fresh and well-prepared sandwiches, while others complained about poorly made sandwiches and inconsistent portion sizes.

Cleanliness

Several reviews highlighted cleanliness as a positive aspect, noting clean stores and restrooms, but there were also reports of unsanitary conditions and pest issues.

Drive-Thru Issues

Many customers experienced significant delays and poor service at the drive-thru, with reports of unresponsive staff and incorrect orders.

Management and Staffing

There were complaints about management and staffing issues, including being short-staffed, leading to slow service and a lack of attention to customer needs.
  • KF
    kaylee franklin
    Nov 4, 2025
    1.0
    RUDE. I ordered a pizza sub and then I opened my sandwich to find that my pizza sub had bell peppers and onions on it🤢. I called them asking about my order and the woman sat there and argued with me about what was on the receipt when I was reading the receipt off to her.
  • H9
    Haylea 987
    Nov 2, 2025
    5.0
    We got our food very quickly. The service was great, and the worker was so nice and made sure everything was right. The sandwiches were the cleanest subs we ever had, and we would totally come back. 10/10!!
  • EM
    Ernest Moore-Murphy
    Jun 19, 2021
    1.0
    Every time for the past 2 years, they have failed to perform to normal standards. Lack of care and it shows. Even now, they won't unlock the doors, nor answer the intercom drive-thru.
  • NA
    Nursing with Hailey A
    Dec 27, 2020
    1.0
    They left off a few ingredients so I took the sandwich back and the drive thru person and other co workers were all rude about it... they took the sandwich back and opened it which was the most DISGUSTING thing I ever saw especially since were in a global pandemic🤮🤢 their attitudes were horrible the whole time and I didn’t say anything the entire time.
  • TD
    T Denton
    Jul 14, 2018
    5.0
    We love the turkey, the meatball marinara, and the veggie.

Frequently Asked Questions About Subway

Where is this Subway restaurant located?

This Subway restaurant is located at 5565 Old Shell Rd, Mobile, AL 36608, United States.

What are the operating hours of this Subway location?

The restaurant is open every day from 8:00 AM to 9:30 PM.