Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Mobile, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 6450 Cottage Hill Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.3
1,532 reviews
5 stars
528
4 stars
295
3 stars
206
2 stars
97
1 star
406
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, with many waiting over 30 minutes for their orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, with many customers receiving the wrong items or incomplete orders.
Staff Attitude
Feedback indicated that staff members were often rude or unhelpful, contributing to a negative customer experience.
Management Issues
Several reviews mentioned poor management and staffing problems, leading to disorganization and inefficiency.
Food Quality
While some customers enjoyed specific menu items, many reported receiving cold or stale food.
- JAJayne AgeeDec 30, 20251.0My family wanted a late night snack, so we ran to sonic (2 hours before close). I ordered a large fry for my son, because that's all he eats at sonic. Drove home and THIS IS HIS FRIES?? Cold fries sure whatever I'm not the type of person against reheating fries. But this?? These are inedible! You could HEAR them snap! They're beyond cold and stale. How do you even feel comfortable bagging food like this? I've worked in fast food. They knew those fries were old.
- KFKaty FaulkDec 17, 20253.0This sonic pretty much always gets my order wrong, regardless of what I get. The waits are unreasonable and they need to hire more people outright. Bonus points for friendliness. They're not rude at all.
- TDTyler DyarDec 13, 20251.0Truly just the worst fast food restaurant in Mobile
- SPStarla PayneNov 8, 20252.0The food and drinks are typically delicious, it’s just a matter of getting them in a timely manner. I attempted to order a cherry limeade and a SINGULAR pretzel, tell me why I waited 20 mins for my drink itself, I ringed the bell again in hopes to chat with them and remind them of my initial order as well as add a pretzel. Well, 12 mins later and STILL NO DRINK OR PRETZEL. I ringed the red button one more time to let them know that sadly I have to leave now since it had already been 32ish minutes without receiving anything and I have an appointment to get to but they didn’t even answer the bell. So much for FAST food 💔 pookie jus wanted a limeade and a pretzel 😭💔
- JMJohn McCoolOct 31, 20253.0The food was good, but we had to send some of it back because they gave us the wrong thing. They did remake it and was nice about the situation.