Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,150 reviews
5 stars
330
4 stars
191
3 stars
221
2 stars
109
1 star
299
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and unhelpful attitudes.
Speed of Service
Many customers reported long wait times, both in the drive-thru and for curbside orders, often exceeding 20 minutes.
Food Quality
Several customers complained about cold or stale food, incorrect orders, and overall dissatisfaction with food preparation.
Cleanliness
Multiple reviews mentioned dirty dining areas and unsanitary conditions, impacting the overall experience.
Staff Behavior
Feedback indicated a lack of professionalism among staff, with some customers noting unkempt appearances and inappropriate behavior.
- WRWill Radcliff2 days ago1.0This is ridiculous maybe have of this is actually coffee all whip cream Didn’t realize I left but I would have raised hell Unacceptable
- TCThreeLittlefeet coNov 12, 20251.0This one has got to the the slowest McDonald's, I have been waiting 15 mins mins on FRIES!!! Only two people in front of me in drive through, please hire decent people!!!!
- SHScott HoraceNov 10, 20251.0Took 30 minutes for a online order how did 3 tenders take 30 minutes.
- PIPrince James McCreary IIIOct 26, 20251.0I applauded I came to the walk up two employee was spoking marijuana in front of the store came in smelling like it and the person that gave me food smelled like it as well, totally unprofessional! This happen 10/25/2025 at 7:00 p.m.
- SBSocial butterfly1Oct 10, 20251.0This location is always slow. They really need to get some help at night. Sitting at the order window for over 5 minutes is crazy.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 5601 Old Shell Rd, Mobile, AL?
McDonald's is open daily from 5:00 AM to midnight Sunday through Wednesday and on Sunday. On Thursday through Saturday, it stays open until 1:00 AM.
When is the drive-thru at this McDonald's location available?
The drive-thru opens daily at 5:00 AM. It closes at midnight Sunday through Wednesday and on Sunday, and stays open until 1:00 AM on Thursday through Saturday.
Can I order delivery from this McDonald's? What are the delivery hours?
Yes, delivery is available daily from 6:00 AM to 10:45 PM Sunday through Thursday and Sunday, and until 11:45 PM on Friday and Saturday.
What types of services does this McDonald's location offer for pickup and delivery?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a mobile app for ordering from McDonald's?
Yes, you can order using the McDonald's app available on both the App Store and Google Play. Links can be found on their website and in their Apple action links.
Does this McDonald's have a drive-thru?
Yes, this location features a drive-thru service for convenient ordering and pickup.
What are some nearby restaurants to this McDonald's?
Nearby dining options include Subway, Hungry Howie's Pizza, Waffle House, Momma Goldberg's USA, U Poke Sea Sushi, Agave Mexican Restaurant, Los Arcos, and Chef King.
What fitness and health facilities are near McDonald's at 5601 Old Shell Rd?
Bay City Fitness and USA Digestive Health Center are nearby, providing options for fitness and medical care respectively.
Are there any shopping or service centers near this McDonald's?
Yes, University Shopping Center, Rainbow Package Store, The Wearhouse boutique, Jaguar Cleaners, and United States Postal Service are close by for shopping and services.