Brand Certified
McDonald's
3.1(1169 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
5601 Old Shell Rd, Mobile, AL
36608, United States
Certified by McDonald's • Mar 01, 2026
(251) 227-1808
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.1
1,169 reviews
5 stars
336
4 stars
194
3 stars
224
2 stars
111
1 star
304
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of acknowledgment.
Food Quality
Many customers reported receiving cold, stale, or incorrect food orders, leading to dissatisfaction with the overall food quality.
Long Wait Times
Customers frequently complained about excessively long wait times at both the drive-thru and inside the restaurant, often exceeding 20-30 minutes.
Cleanliness
Several reviews mentioned dirty conditions in the restaurant, including unclean tables and bathrooms, contributing to a negative dining experience.
Mixed Experiences
While many reviews were negative, a few customers praised specific employees for their friendliness and good service, indicating some positive interactions.
- JEJahden ElmoreFeb 11, 20261.0Horrible!! I paid for extra tomatoes and pickles for a shriveled up tomato smaller than my thumb!!!
- MLMelisa LacyJan 28, 20261.0just listened to the manager argue with a customer and refused to give him 2 sauces when he ordered 2 in the app. all because his order only gets one sauce.... even though he specifically asked for another in the app. so rude and argumentive for a 25 cents sauce cup that the customer ORDERED.
- MIMz IzzieEJan 24, 20261.0By far one of the worst McDonalds I’ve been to, I have been 3 times and the only good thing is the lady at the drive through speaker, the other staff are rude and filthy, my food has never been correct from here, and when they “fix it” the burgers are so cold and burnt and most times still wrong, the workers are always on there phone and don’t even acknowledge you except to ask if you paid yet, the drive through lady made food with no gloves while being on FaceTime then took a picture of me and laughed then went back to making food with no gloves on the phone, straight to the trash, by far the worst waste of $30.
- WLWaylon Likes_Sk8Jan 20, 20262.0Took 30min for 4 things off the menu with
- RCRon ChavezJan 10, 20261.0The employees are super social with eachother, but can't even look at you or even talk to you. Come on McDonald's! Train your team to greet the customers and be polite! The mute guy at the window just tossed my bag at me and shut the window. Rude
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 5601 Old Shell Rd, Mobile, AL?
McDonald's is open daily from 5:00 AM to midnight Sunday through Wednesday and on Sunday. On Thursday through Saturday, it stays open until 1:00 AM.
When is the drive-thru at this McDonald's location available?
The drive-thru opens daily at 5:00 AM. It closes at midnight Sunday through Wednesday and on Sunday, and stays open until 1:00 AM on Thursday through Saturday.
Can I order delivery from this McDonald's? What are the delivery hours?
Yes, delivery is available daily from 6:00 AM to 10:45 PM Sunday through Thursday and Sunday, and until 11:45 PM on Friday and Saturday.
What types of services does this McDonald's location offer for pickup and delivery?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a mobile app for ordering from McDonald's?
Yes, you can order using the McDonald's app available on both the App Store and Google Play. Links can be found on their website and in their Apple action links.
Does this McDonald's have a drive-thru?
Yes, this location features a drive-thru service for convenient ordering and pickup.
What are some nearby restaurants to this McDonald's?
Nearby dining options include Subway, Hungry Howie's Pizza, Waffle House, Momma Goldberg's USA, U Poke Sea Sushi, Agave Mexican Restaurant, Los Arcos, and Chef King.
What fitness and health facilities are near McDonald's at 5601 Old Shell Rd?
Bay City Fitness and USA Digestive Health Center are nearby, providing options for fitness and medical care respectively.
Are there any shopping or service centers near this McDonald's?
Yes, University Shopping Center, Rainbow Package Store, The Wearhouse boutique, Jaguar Cleaners, and United States Postal Service are close by for shopping and services.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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