Brand Certified
McDonald's
3.1(2394 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
5424 Hwy 90 W, Mobile, AL
36619, United States
Certified by McDonald's • Mar 01, 2026
(251) 666-0261
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.1
2,394 reviews
5 stars
681
4 stars
387
3 stars
435
2 stars
207
1 star
684
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor service, including long wait times, rude staff, and unresponsive employees.
Food Quality
Customers reported issues with food quality, including stale, cold, or improperly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty restrooms and trash overflow.
Management Issues
Feedback indicated a lack of effective management, with complaints about staff training and overall operational oversight.
Inconsistent Experience
Customers experienced a wide range of service quality, with some visits being satisfactory while others were extremely disappointing.
- KOkristian Oneal3 days ago1.0Drive thru staff was beyond rude. Waited in line for 40 mins for some nuggets and a fry. Didn’t have any tea no sauce and as usual their ice cream machine was down. Rudest staff around won’t be back I’d rather drive across town then go to this location again.
- BBBenjamin BankerFeb 15, 20262.0Stopped in here for a quick meal on a road trip. I attempted to order from one of the automated kiosks, but after selecting my items I discovered the card reader was broken. I selected pay at counter; the machine told me to take my receipt to the counter but the receipt did not print. Instead I waited 10+ minutes to order at the register. There was no line at the register, but the drive-thru line was long when we walked in. The men's restroom was not clean. This is a failure on the part of the manager and especially the franchisee. I saw maybe three people working in the back - I do not think I saw the manager working. Management should have placed an out of order sign on the faulty kiosk. The drink machine, napkins, and condiments at this location have all been moved to back of house (not even at the register counter), which means the already understaffed employees now have extra work to do if a customer needs any of those things.
- KLKenneth LewisFeb 11, 20265.0Love it, love the sandwiches, employees don't seem like they hate their life and are friendly. Plus there's a robot. Drink selection is bustin'
- JJJoseph JemisonFeb 7, 20261.0We waited 50 minutes in line 50 minutes and they did not even know what our order was when we pulled up and the customer service is terrible. Do not eat here. There is 100 other McDonald’s in the area don’t go to this one.
- KSKelley SchmitzJan 28, 20261.0Served us raw burgers, refuses to answer the phone, and staff has no training. Disgusting. Do NOT recommend. Waste of money
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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