McDonald's

3.2
876 reviews
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Business Details

5019 Cottage Hill Rd, Mobile, AL
36693, United States
(251) 661-5998
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5019 Cottage Hill Rd, Mobile, AL
36693, United States

Hours

Reviews

3.2
876 reviews
5 stars
262
4 stars
152
3 stars
159
2 stars
66
1 star
237

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food prepared incorrectly.

Service Speed

Numerous reviews highlighted slow service times, particularly in the drive-thru, with some customers waiting over 30 minutes.

Customer Service

Feedback indicated a lack of professionalism and friendliness among staff, with several customers mentioning rude or unhelpful employees.

Cleanliness

Several reviews pointed out unsanitary conditions in the restaurant, including dirty floors and bathrooms.

Food Quality

Customers expressed dissatisfaction with the quality of food, mentioning cold or poorly prepared items.
  • FB
    flipper bird
    Nov 1, 2025
    1.0
    This is the most terrible place I have ever ate at!! They don’t say hi or hello, it’s what ya want, dat be n hu!! Food was still cold, kids chicken nuggets were still half frozen. When brought back to the counter they said it be a minute!! 15 minutes later after standing at the counter they asked what u want. I explained n it took almost an hour to get food for my family. They suck never eat there again for sure
  • JW
    Janos Wulfe
    Oct 29, 2025
    1.0
    Had to stop going here because they always forget to complete the order. Always have stuff missing. I just want to go home and eat, I don't want to have to double check your work, I'm not your manager.
  • MB
    Ms. B
    Oct 28, 2025
    1.0
    This is the worse McDonald's in Mobile. I got a snack wrap because it was good when I got it from a different location. The different location used real chicken. This location used chicken patties so it didnt taste good. On a different note, their drive thru time is like 8 mins. Its also the slowest McDonald's in Mobile.
  • SM
    Shane McBryde
    Oct 21, 2025
    1.0
    This has to be one of the worst run locations. I'll be wasting no more of my money here. It just amazing that a place so poorly run stays in business.
  • TR
    Tori Robinson
    Oct 15, 2025
    1.0
    was my favorite. good employees probably got fed up and left. two mobile orders in a row with no one answering at the speaker box or windows at 9 pm at night. my orders are never complicated. the owner needs to shut this one down until they can staff it correctly. an establishment running this poorly for over 3+ months with no sign of improvement? insane.
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Frequently Asked Questions About McDonald's

What are the regular hours of operation at McDonald's on Cottage Hill Rd?

McDonald's on Cottage Hill Rd is open from 5:00 AM to midnight Monday through Thursday and Sunday, and extended hours until 1:00 AM on Friday and Saturday.

Does McDonald's on Cottage Hill Rd have drive-thru service, and what are the drive-thru hours?

Yes, this McDonald's location has a drive-thru open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.