McDonald's

3.1
882 reviews
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Business Details

5019 Cottage Hill Rd, Mobile, AL
36693, United States
(251) 661-5998
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5019 Cottage Hill Rd, Mobile, AL
36693, United States

Hours

Reviews

3.1
882 reviews
5 stars
262
4 stars
152
3 stars
159
2 stars
67
1 star
242

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported extremely slow service, with long wait times in both drive-thru and dining areas, often exceeding 20-30 minutes.

Food Quality

Many reviews highlighted issues with food being served cold, incorrect orders, and unsatisfactory preparation, including undercooked or burnt items.

Cleanliness

The restaurant was described as filthy, with dirty tables, floors, and unsanitary conditions in the bathrooms.

Staff Attitude

Numerous customers noted rude and unprofessional behavior from staff, including management, contributing to a negative dining experience.

Management Issues

Reviews indicated poor management practices, including lack of staff training and inadequate customer service response.
  • AC
    andrea crocker
    Jan 4, 2026
    1.0
    Poor food quality and takes too long
  • CN
    Carlton Norsworthy
    Dec 22, 2025
    1.0
    Big Mac was charged around edges of meat. Restaurant it self was filthy. Drink machine area was nasty, tables and floors as well. Sitting in lobby next restrooms was the toilet cleaning bucket. Another person pointed out a spill on floor. Cashier stated she would get a mop. Never did just stood there looking at it. This place had gone down hill. Manager very loud screaming at employees in the back. Makes for a bad atmosphere.
  • MM
    Mochi
    Dec 10, 2025
    1.0
    zero stars should be an option
  • RV
    Ryan Vandevender
    Dec 3, 2025
    1.0
    Service is extremely slow. Doesn’t matter if you’re in drive thru or dining in. Expect at least a 20-30 minute wait for your “fast food”. It’s ridiculous. Sometimes even though you wait for decades to get your food. By the time you actually get it. It’s cold. Zero stars if I could.
  • MM
    Mr. Mister
    Nov 26, 2025
    1.0
    Just be aware if you need to be at work at a certain time, come here at least an hour before hand to get a fast food order. Service time is extremely slow here.
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Frequently Asked Questions About McDonald's

What are the regular hours of operation at McDonald's on Cottage Hill Rd?

McDonald's on Cottage Hill Rd is open from 5:00 AM to midnight Monday through Thursday and Sunday, and extended hours until 1:00 AM on Friday and Saturday.

Does McDonald's on Cottage Hill Rd have drive-thru service, and what are the drive-thru hours?

Yes, this McDonald's location has a drive-thru open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.