McDonald's

3.2
1604 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3213 Airport Blvd, Mobile, AL
36606, United States

Hours

Reviews

3.2
1,604 reviews
5 stars
497
4 stars
279
3 stars
287
2 stars
150
1 star
391

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff interactions, indicating significant service problems.

Food Quality

Feedback on food quality was mixed; while some customers enjoyed fresh and hot items, many complained about stale, cold, or improperly cooked food.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty dining areas and kitchens, which raised concerns about overall cleanliness.

Staff Attitude

Customer experiences varied widely regarding staff friendliness, with some praising helpful employees while others noted rudeness and unprofessional behavior.

Drive-Thru Experience

The drive-thru service was frequently criticized for being slow and inefficient, with many customers expressing frustration over extended wait times.
  • PP
    Petra
    1 day ago
    3.0
    The service could be improved. I stood at the front counter waiting to be greeted and place an order. Although the cashier was there fulfilling orders from the back, she did not acknowledge my presence. She placed orders on the counter, called the order out, then returned to the kitchen area. I eventually ordered at a kiosk but since I was paying cash, I still needed the cashier. When she came back to the front counter, I told her I needed to pay for my order. The interaction was not bad, but the overall service is.
  • AR
    Allison Reeser
    Nov 16, 2025
    1.0
    First, we had to wait almost 30 minutes for our food, even though there was only about 4 people in the restaurant. Then, when we finally got it the food was cold. We had to go get our food reheated twice because both times it was cold in the middle. The customer service was horrible; they were rude and unhelpful. We added specialized things to our food and didn't receive the extras we paid for. Though having multiple drinks, we did not receive a cup holder. Most of the girls were just in the back playing on their phones. McDonald's, get your act together, and be as professional as you so clearly want to appear to be.
  • TC
    ThreeLittlefeet co
    Nov 8, 2025
    1.0
    If I could give this place a negative star I would, I work in the mall so this McDonald's is the closest I can walk. It take 20+ mins to get food, always aline inside and some of the workers are always on break. Three people back there that's refuse to help customers up front. It needs better management and better staff.
  • PC
    Pete Carter
    Nov 5, 2025
    1.0
    They don’t even keep the correct times for breakfast told us after we placed our order and came all the way to get it they weeenr going to serve us breakfast placed the order at 1027 am if you don’t want to work don’t come in
  • AD
    Anastasia Dixon
    Oct 19, 2025
    1.0
    As someone who has worked in customer service for almost a majority of her life I can CONFIDENTLY say the women here are absolutely HORRIBLE it’s October 18th a young woman takes our order over the speaker had to repeat 4 times and still got it incorrect and when I politely told her that it was wrong she snarled her face at me and made a little noise to show how INCONVENIENT it is to her to be corrected? After paying and waiting 10 minutes for my one drink got pulled up to the curve and another 40 minutes?? As I watch people pass me I’m confused as to why it’s taking so long? Just to notice they were telling people they were closed 30 minutes early ? The woman who gave us the food was kind enough with a beautiful smile, but rest assured will NOT be coming back. PS * The food was old and hard as a rock thanks for reassuring us it’s “fresh”

Frequently Asked Questions About McDonald's

What are the opening hours for dining at McDonald's on Airport Blvd in Mobile, AL?

McDonald's is open daily from 5:00 AM to midnight for dine-in service.

What are the drive-through hours at this McDonald's location?

The drive-through is open every day from 5:00 AM to midnight.