McDonald's

3.2
1664 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
281 Schillinger Rd, Mobile, AL
36608, United States

Hours

Reviews

3.2
1,664 reviews
5 stars
508
4 stars
294
3 stars
295
2 stars
179
1 star
388

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Many customers reported issues with food quality, including cold, burnt, or incorrect orders.

Management Issues

Several reviews mentioned a lack of effective management, leading to disorganized service and unsatisfactory experiences.

Cleanliness

Customers noted that the restaurant's cleanliness was lacking, with dirty dining areas and restrooms.
  • BA
    Brandy Anderson
    2 days ago
    3.0
    The afternoon crew is horrible. Alot of younger ppl. There rude there always standing around. I sat in reserve 1 for 30 minutes for a fry. It really depends on who is working what kind of service * food your going to get
  • S4
    Sawyer 47
    4 days ago
    1.0
    Got here at 11:49 PM on 01/07/2026. Both Google Maps and the McDonald’s app said this location closes at 12:00 AM. I pulled up to the drive-thru speaker and got the normal automated message asking about the mobile app and saying someone would be with me in a moment. I waited for several minutes and no one ever responded. I drove to the first window and no one was there. Then I went to the pickup window and could clearly see an employee inside wearing a headset and sitting on his phone. I waited again and was completely ignored. After going back around and trying again, I was finally told the system was down. If that was actually the case, the drive-thru should have been blocked or the store marked closed. Running the automated message while ignoring customers during posted hours isn’t okay. This location needs better communication and accurate hours.
  • MR
    Makenzy Renay
    Jan 5, 2026
    1.0
    The lady who was at the window taking payments with the shorter hair was insanely rude. She had a very unwelcoming and aggressive attitude. I asked if I could add extra barbecue to my order was she told me no as if it was a rare commodity. I then told her i had two orders and she turned to the lady on the headset putting in orders and snapped at her telling her to make sure she pressed multiple when taking two orders. She then proceeded to move and stand at the food window the entire time i was being passed what i ordered so i felt unwelcome to ask someone else for the bbq. I was taken aback i understand this is mcdonalds but i really dont care that attitude is embarrassing nonetheless.
  • CM
    Colby Morrell
    Dec 31, 2025
    1.0
    If I could leave anything less I would, service is absolutely asinine to say the least, management is no help on fixing the orders, have given this store multiple chances to just somewhat improve yet every time without fail I end up more disgusted than before. Customer service is everything this stores is non existent! Plus you got staff to busy trying to talk over one another
  • JP
    Jordan Peyton
    Dec 8, 2025
    1.0
    I'm never coming here after work again I work at Lowe's and we close at 9:00 I'm just trying to get some quick to eat I'll pull around and she's talking fast as usual it's this big black lady that works there and she always tries to talk fast and messes up people's orders so I always order it through the app so she says we only taking card pull around I was like I have a mobile order I can just give you my code and keep going I'm not using card I've already paid she said we only take the card pull around to the front thank you why she wasn't trying to listen at all what I was saying so I left and went to the better one that's over here by South Alabama yeah I really need to change night time managers

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 281 Schillinger Rd, Mobile, AL?

McDonald's at 281 Schillinger Rd, Mobile, AL is open daily from 5:00 AM to 12:00 AM, with drive-thru opening at 4:00 AM on Fridays and Saturdays.

Does this McDonald's location offer delivery services?

Yes, this McDonald's location offers delivery services from 5:00 AM to 12:00 AM daily through their online ordering platform.