Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,166 reviews
5 stars
416
4 stars
232
3 stars
226
2 stars
91
1 star
201
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly management, leading to a negative customer experience.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and failure to follow special requests.
Food Quality
Several reviews mentioned food being served cold, undercooked, or poorly prepared, contributing to dissatisfaction.
Speed of Service
Customers frequently noted slow service, especially in the drive-thru and during peak hours, with long wait times reported.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as the overall cleanliness of the location.
- CWCarminita WilsonNov 11, 20251.030 min wait in drive thru and cold fries
- AMa nanny MouseNov 9, 20251.0This location doesn’t even deserve one star. There’s no reason you should sit in a drive through for damn near an hour for a 10 piece chicken nugget. Everyone I spoke to had an attitude and acted like they wished they weren’t there. Overall service was crap and the time sitting in the drive through is inexcusable. When speaking to the person at the drive through about the issue, CARMEN was VERY rude and I got the window closed in my face. Customer service needs to be checked on because it’s nonexistent here. Get it together.
- BBBobNov 5, 20255.0I live a mile away and have been though this drive thru dozens of times and never had a problem with food or service.
- TBTony BowersNov 2, 20251.0Burritos were stale. I fed mine to the dog. Lesson learned
- JGJoelly GOct 18, 20251.0Ordered delivery through doordash, was missing 2 cheeseburgers and the mccrispy was burnt. I called the Mcdonald’s asking to speak to a manager because since the bags are taped up the door dasher couldn’t check the food. Plus they didn’t make the food? I was looking to get credited or some kind of refund since this was the Mcdonald’s fault but the manager was very rude and told me I needed to call doordash and then hung up on me. Wasn’t doordashes fault and will not be ordering from here again.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 1400 Hilcrest Rd in Mobile, AL?
McDonald's at 1400 Hilcrest Rd is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.
When are the delivery service hours for this McDonald's?
Delivery is available daily from 5:00 AM to 10:30 PM, except on Friday and Saturday when it extends until 11:30 PM.
Does this McDonald's location offer a drive-through, and what are its hours?
Yes, the drive-through is open every day from 5:00 AM until midnight.
What payment options are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What types of services can customers use at the McDonald's on Hilcrest Rd?
Customers can use DriveThru, GiftCards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
Is it possible to order McDonald's food online or through an app at this location?
Yes, you can order online via the McDonald's website or use the McDonald's app available on iOS and Android devices.
What nearby stores could I visit for clothing shopping after eating at McDonald's?
Near McDonald's on Hilcrest Rd, you can visit Belle Mere for women's clothing and boutique items or Sneak-A-Peek Prenatal Imaging which also offers children's clothing selections.
Are there nearby coffee shops in case I want a beverage after my McDonald's meal?
Yes, there are two Starbucks locations nearby for coffee or other beverages after your meal at McDonald's.
How can nearby services like UPS Access Point location be useful when visiting McDonald's?
If you need to send or receive packages while visiting McDonald's, the nearby UPS Access Point location offers courier and shipping services conveniently close to the restaurant.
Where can I find additional information and updates about this McDonald's location on social media?
You can find updates and information on their official Facebook page 'McDonalds1400HilcrestRd', Instagram @mcdonalds, Twitter @McDonalds, and their website.