Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,174 reviews
5 stars
420
4 stars
232
3 stars
229
2 stars
91
1 star
202
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff and long wait times.
Food Quality
Customers frequently complained about food quality issues, including cold items, incorrect orders, and undercooked meat.
Order Accuracy
Many customers experienced issues with incorrect or incomplete orders, leading to dissatisfaction.
Speed of Service
Several reviews noted slow service, particularly in the drive-thru, with long wait times reported.
Positive Experiences
Despite the negative feedback, some customers praised the cleanliness, friendly staff, and good food at certain times.
- MWMs. Wanda WilsonJan 2, 20263.0Customer service was less than desirable, could not get help at front counter. The manager walked by without even acknowledging I was standing there.
- ANAngela Tatiana Barrenechea NavarroDec 30, 20255.0Lo que le encanta a todos los niños
- SSSylverialynn SaulDec 11, 20255.0I’ve had bad experiences at other locations, but their customer service at this one is great. The staff is friendly and the food comes out fresh. Definitely one of the better McDonald’s in the area.
- WCWillie CNov 18, 20255.0My grandson loves McDonald's French fries 🍟 so I go there to get him fries and a Orange Hi-C
- AMa nanny MouseNov 9, 20251.0This location doesn’t even deserve one star. There’s no reason you should sit in a drive through for damn near an hour for a 10 piece chicken nugget. Everyone I spoke to had an attitude and acted like they wished they weren’t there. Overall service was crap and the time sitting in the drive through is inexcusable. When speaking to the person at the drive through about the issue, CARMEN was VERY rude and I got the window closed in my face. Customer service needs to be checked on because it’s nonexistent here. Get it together.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 1400 Hilcrest Rd in Mobile, AL?
McDonald's at 1400 Hilcrest Rd is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.
When are the delivery service hours for this McDonald's?
Delivery is available daily from 5:00 AM to 10:30 PM, except on Friday and Saturday when it extends until 11:30 PM.
Does this McDonald's location offer a drive-through, and what are its hours?
Yes, the drive-through is open every day from 5:00 AM until midnight.
What payment options are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What types of services can customers use at the McDonald's on Hilcrest Rd?
Customers can use DriveThru, GiftCards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
Is it possible to order McDonald's food online or through an app at this location?
Yes, you can order online via the McDonald's website or use the McDonald's app available on iOS and Android devices.
What nearby stores could I visit for clothing shopping after eating at McDonald's?
Near McDonald's on Hilcrest Rd, you can visit Belle Mere for women's clothing and boutique items or Sneak-A-Peek Prenatal Imaging which also offers children's clothing selections.
Are there nearby coffee shops in case I want a beverage after my McDonald's meal?
Yes, there are two Starbucks locations nearby for coffee or other beverages after your meal at McDonald's.
How can nearby services like UPS Access Point location be useful when visiting McDonald's?
If you need to send or receive packages while visiting McDonald's, the nearby UPS Access Point location offers courier and shipping services conveniently close to the restaurant.
Where can I find additional information and updates about this McDonald's location on social media?
You can find updates and information on their official Facebook page 'McDonalds1400HilcrestRd', Instagram @mcdonalds, Twitter @McDonalds, and their website.